Patient Resource Representative ( Remote) (2025-0266)

Valley Medical Center; Renton (WA); Remote; Full time

Job summary

A leading healthcare provider is seeking a Patient Resource Representative to manage patient communications and administrative tasks in a remote setting. This full-time role requires strong customer service skills and experience in call center operations. Candidates will be responsible for scheduling, insurance verification, and ensuring excellent patient interactions. Join a dedicated team focused on delivering quality healthcare services.

Qualifications

• Minimum 2 years of call center experience or 1 year in a physician's office.
• Excellent communication and customer service skills.
• Ability to analyze and solve complex problems.

Responsibilities

• Scheduling, pre-registration, insurance verification, and payment collection.
• Handling inbound/outbound calls for Primary and Specialty Clinics.
• Providing clear verbal and written instructions.

Skills

Communication

Customer Service

Problem Solving

Multitasking

Education

High School Graduate or G.E.D.

Tools

Microsoft Office

EMR Systems

Multi-line Phone Systems

Job description

Join to apply for the Patient Resource Representative (Remote) (2025-0266) role at Valley Medical Center

Job Title: Patient Resource Representative (Remote)

Req: 2025-0266

Location: Clinic Network

Department: Patient Resource Center

Shift: Days

Type: Full Time

FTE: 1

Hours: 40hrs; 8:30am-5:00pm

City State: Renton, WA

Category: Administrative/Clerical

Salary Range: Min $21.74- Max $36.34/hrly. DOE

Job Description:

This salary range may include several career levels and will be narrowed during the interview process based on experience, qualifications, location, and internal equity.

The position involves scheduling, pre-registration, insurance verification, estimates, collecting payments over the phone, and inbound/outbound call handling for Primary and Specialty Clinics supported by the Patient Resource Center. This includes specialized access programs like Accountable Care Network Contracts Hotline, MyChart Scheduling, and Referral Epic Workqueues.

Prerequisites:

• High School Graduate or G.E.D. preferred.
• Minimum 2 years of call center experience or 1 year in a physician's office, with experience using multi-line phone systems, EMR systems, and multiple software programs.
• Basic keyboarding skills (35 wpm).
• Computer experience in a Windows environment.
• Excellent communication and customer service skills.
• Knowledge of medical terminology and abbreviations (preferred).

Qualifications:

• Effective interaction with patients, peers, and providers.
• Adherence to departmental protocols and policies.
• Ability to provide clear verbal and written instructions.
• Understanding of compliance standards.
• Strong customer service skills, including active listening, empathy, and professionalism.
• Ability to analyze and solve complex problems, document information accurately, and utilize insurance portals.
• Multitasking skills in a fast-paced environment with multiple software tools.
• Proficiency in Microsoft Office, electronic records, and phone systems.
• Ability to handle high call volumes and meet performance standards.

Physical/Mental Demands & Environment:

Refer to the Generic Job Description for Administrative Partner.

Performance Responsibilities & Competencies:

Demonstrates VMC's mission and values, provides excellent customer service, schedules appointments, verifies insurance, and manages communication effectively with patients and staff.