Patient Resolution Specialist - Remote

Remote Jobs; Red Bank (NJ); Remote; USD 40,000 - 60,000; Full time

Job summary

A healthcare organization is seeking an experienced customer service representative to manage patient inquiries and payment collections. The ideal candidate will have over 5 years of experience, preferably in healthcare, and possess strong communication and negotiation skills. This role emphasizes compliance with privacy standards, making it essential for candidates to demonstrate integrity and dependability. Competitive growth opportunities are available.

Benefits

Opportunity for career advancement

Supportive work environment

Impact on patient satisfaction

Qualifications

• 5+ years experience in a related role.
• Minimum 1 year in an inbound/outbound call center environment.
• Strong working knowledge of healthcare reimbursement process.

Responsibilities

• Manage high volume of inbound and outbound calls.
• Resolve patient account inquiries and collect payments.
• Ensure compliance with patient privacy and HIPAA standards.

Skills

Customer service skills

Communication skills

Negotiation skills

Education

High school diploma or equivalent

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on patient satisfaction and account resolution
• Work in a dynamic environment with a focus on effective communication and problem-solving

What to Expect (Job Responsibilities):

• Manage a continuous and high volume of inbound and outbound calls from patients, health systems, and insurance carriers to resolve patient account inquiries and collect payments
• Attain payment of outstanding patient accounts through effective negotiation and customer service skills
• Accurately record the status of collection efforts in company and member systems
• Research alternate insurance or payment options while navigating multiple patient accounting systems
• Ensure compliance with patient privacy and HIPAA standards during all interactions

What is Required (Qualifications):

• High school diploma or equivalent required
• At least 5 years' experience in a related role, with a minimum of 1 year in an inbound/outbound call center environment
• Strong working knowledge of the healthcare reimbursement process
• Excellent written and verbal communication skills
• Strong interpersonal skills with the ability to communicate effectively at all levels of the organization

How to Stand Out (Preferred Qualifications):

• Experience in a healthcare-related customer service role
• Strong problem-solving and creative skills with the ability to exercise sound judgment
• High level of integrity and dependability with a sense of urgency and results orientation

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