Patient Resolution Specialist

Med-Metrix, LLC; United States; Remote; USD 45,000 - 55,000; Full time

Job summary

A healthcare solutions provider is seeking a Remote Patient Resolution Specialist to handle patient account inquiries and payment collection. The ideal candidate will have 5+ years of experience in a related role and strong knowledge of the healthcare reimbursement process. Skills in negotiation and customer service are essential. Join our team to make a meaningful impact in patient care.

Qualifications

• 5+ years experience in a related role, including call center experience.
• Strong knowledge of healthcare reimbursement processes.
• High level of integrity and results-oriented mindset.

Responsibilities

• Manage high volume of inbound and outbound calls.
• Negotiate payment of outstanding accounts.
• Document collection efforts and research insurance options.

Skills

Communication skills

Negotiation skills

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

A company is looking for a Patient Resolution Specialist - Remote.

Key Responsibilities

• Manage a high volume of inbound and outbound calls to resolve patient account inquiries and collect payments
• Negotiate payment of outstanding accounts while maintaining patient satisfaction
• Document collection efforts and research alternative insurance or payment options

Required Qualifications

• High school diploma or equivalent required
• At least 5 years' experience in a related role, with 1 year in a call center environment
• Strong working knowledge of the healthcare reimbursement process
• Working knowledge of Microsoft Office applications
• High level of integrity and dependability with a results-oriented mindset