Patient Representative Specialist

SouthEast Alaska Regional Health Consortium; Juneau (AK); On-site; USD 34,440 - 44,083; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Retirement plan

Paid time off

Parental leave

Life insurance

Disability insurance

Job summary

SouthEast Alaska Regional Health Consortium (SEARHC) seeks a Patient Registration Specialist in Juneau to manage patient scheduling, insurance verification, and registration workflows.

This role requires meticulous data entry, excellent customer service, and strong communication with patients and care teams, plus proficiency in EHR systems.

Qualifications

• High School Diploma preferred.
• Preference given to applicants with advanced degree.

Responsibilities

• Schedule and register patients for multiple disciplines.
• Verify insurance eligibility and pre-authorization requirements.
• Process pre-registration review for insurance verification and registration compliance.
• Manage scheduling communications with patients and care teams.
• Maintain accurate demographic and contact information in the EHR.

Skills

Attention to detail

Customer service

Communication skills

De-escalation

Time management

Multitasking

EHR systems

Education

High School Diploma

Advanced degree preferred

Tools

EHR systems

Job description

Pay Range:$25.00 - $31.88 Key Essential Functions and Accountabilities of the JobManages scheduling resources for patient appointmentsManages communication tools for patient scheduling requests by patients and care teamsManages the pre-registration review process for insurance verification for upcoming appointmentsManages follow-up appointment requestRetrieves payment collection for services, flat rate services, co-pay or up-front collectionsCollects documentation by the requirements and timeliness for registration complianceScan registration documents into the electronic health recordReviews and assigns insurance tiering for proper payor assignment.Validates insurance eligibility and pre-authorization requirementsCommunicates with peers, patients and care teams through multiple communication channels for appointment requests and patient-initiated outreachCreate new patient profiles in the electronic health record with quality data input of demographic information and proper identification collectionManages multiple worklists assigned: New Patient Registration WorklistSchedules and register for various disciplines: Primary Care, Behavioral Health, Optometry, Rehabilitation, Radiology, Laboratory, and others. Cross training for assigned coverage as a PRS.Coordinates signing up patients in the MySEARHC patient portalEnacts SEARHC’s 7 Standard of Service Excellence and provides exceptional customer service deliveryWorks well with peers, patients, and leadershipParticipates in departmental improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies.Identifies community resources, fosters partnerships, and utilizes resources effectively.Refers all patients without insurance coverage or questions to a Financial Counselor for resolution.Refers patients to the Patient Health Benefits team for screening/enrollment in available/qualified insurance resources80% of the job will require registration and insurance verification work, 20% patient and care team scheduling request communication.Other duties as assigned.SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.Education and Licensing RequiredHigh School Diploma preferredPreference given to applicants with advanced degree.Basic Life Support preferred.Experience Required1 year of healthcare, behavioral health, dental, customer service, relevant administrative or office setting experience required.Internal candidates with at least 1 year of experience as a Patient Registration Specialist Trainee or similar role at SEARHC will be considered qualified for this role.Knowledge ofAvailable services at SEARHC, other tribal health organizations in Alaska, and community.Customer service principles.General knowledge of front-end revenue cycle requirementsSkills inSkilled at attention to detail and quality data input.The use of equipment such as computers.Oral and written, and interpersonal communications.De-escalation and critical thinking skillsAbility toPrioritize work and multi-task in a fast-paced office setting with many interruptionsSelf-start and willingness to learnRead and comprehend simple instructions, short correspondence, and memosDemonstrate time-management, organizational, and customer service skillsWork flexible hours with limited unplanned absence and ability to work independentlyOther QualificationsStrong organizational & time management abilitiesTeamworkProficient in EHR systemsAdditional Details:Position Information:Work Shift:OT 8/40If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!