Patient Representative (Northwest, AR)

University of Arkansas; Lowell (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading medical institution in Lowell is seeking a proactive Patient Representative to join the Ortho Clinical Administration team. This role involves patient scheduling, financial counseling, and revenue cycle management. Ideal candidates have a strong background in customer service, financial counseling, and must possess a High School Diploma/GED. Join us in enhancing patient care and operational efficiency.

Benefits

Medical, Dental, and Vision plans

Holiday, Vacation and Sick Leave

Education discount for staff and dependents

Retirement plan with up to 10% matched contribution

Responsibilities

• Advise patients on financial obligations and connect them with agencies.
• Manage high-risk pre-certifications and develop strategies to prevent denials.
• Collaborate with insurance providers and handle billing inquiries.

Skills

Customer service

Financial counseling

Revenue cycle management

Attention to detail

Education

High School Diploma/GED

Job description

Overview

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Closing Date: 10/13/2025

Type of Position: Clinical Staff - Nursing

Job Type: Regular

Work Shift:

Sponsorship Available: No

Institution Name: University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at [e-mail].

Department: ICE | MUSL NWA Van Asche Access

Department's Website:

Summary of Job Duties

We are looking for a proactive, detail-oriented individual to join our Ortho Clinical Administration team as a Patient Representative. The Patient Representative at UAMS Ortho Clinic plays a vital role in patient scheduling, financial counseling, and revenue cycle management, operating under general supervision. Key responsibilities include advising patients on their financial obligations, connecting them with sponsoring agencies, and ensuring adherence to financial policies. The role also involves managing high-risk pre-certifications, developing strategies to prevent denials, and generating reports to maintain financial accuracy. Additionally, the Patient Representative ensures precise record-keeping, collaborates with insurance providers, and handles billing inquiries. This position contributes to improving the clinic's operational efficiency and enhances patient satisfaction.

If you are experienced in financial counseling and revenue cycle management, we encourage you to apply and help us deliver exceptional care to our patients.

This posting will be used to fill multiple vacancies that will support UAMS Ortho Clinic locations in Northwest Arkansas, including Fayetteville, Lowell, and Bentonville.

Qualifications

Minimum Qualifications:

• High School Diploma/GED plus four (4) years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling.

Knowledge, Skills & Abilities:

• Ability to follow oral instructions, read, and write.
• Computer/basic keyboard skills, telephone etiquette skills.
• General knowledge of office machines, including printers and scanners.
• Excellent customer service skills.
• Understanding of financial counseling and revenue cycle management.
• Ability to manage high-risk pre-certifications and develop denial avoidance strategies.
• Proficiency in producing and analyzing financial reports to ensure accuracy.
• Detail-oriented and patient-focused, with experience in financial counseling and revenue cycle functions.

Preferred Qualifications:

• Bachelor's degree in Business, Healthcare, or related OR Associates Degree plus two (2) years of experience in customer service, call center, business office administration, medical office registration, billing, or scheduling

Additional Information

• Key Responsibilities: Customer Service – Meets, greets and assists the public, answers telephones in a professional and friendly manner. Demonstrates effective communication skills. Maintains confidentiality. Follows Circle of Excellence Guidelines. Supports guest relations and problem resolution. Maintains accurate records and uses communication devices appropriately.
• Check-In & Out/Scheduling Procedures: Schedules, reschedules, and coordinates appointments using hospital systems; handles pre-registration as needed; updates patient information; manages patient portals and scheduling boards; may schedule surgeries/tests.
• Insurance Verification/Benefit Explanation: Conducts eligibility checks, ABN completion, authorizations, pre-certifications, referrals, and OON waivers as needed.
• Reports (Medical & Maintenance): Maintains reports and statistics; handles medical records issues and referrals within the clinic.
• POS Collections & Patient Counseling: Collects payments, reconciles cash, and provides financial counseling to patients on discounts and coverage; manages patient balances.
• Professional Development: Attends trainings, meetings, and maintains required competencies; completes continuing education hours.
• May perform other duties as assigned

Salary Information: Commensurate with education and experience.

Required Documents to Apply: Resume

Optional Documents: Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Proof of Veteran Status

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact [e-mail] for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements: Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal history will be evaluated in relation to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity: Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting

Frequent Physical Activity: Lifting, Standing, Talking, Walking

Occasional Physical Activity: Grasping, Kneeling, Pulling, Pushing, Reaching, Stooping

Benefits Eligible: Yes