Patient Representative - Neurosurgery

University of Arkansas; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A major healthcare institution in the United States seeks a Patient Representative for the Neurosurgery Service Line. This role involves answering calls, coordinating appointments, and reviewing medical records. Ideal candidates will have a strong background in customer service and office administration, with a preference for knowledge in medical terminology and the EPIC system.

Benefits

Health: Medical, Dental and Vision plans

Holiday, Vacation and Sick Leave

Education discount for staff and dependents

Retirement: Up to 10% matched contribution

Basic Life Insurance

Career Training and Educational Opportunities

Qualifications

• Experience in business office administration, customer service, registration, billing, insurance, scheduling, or call center.
• Knowledge of medical terminology required.
• Highly proficient keyboard and telephone etiquette skills.

Responsibilities

• Answer telephones and coordinate complex appointments.
• Request and review records in a call center environment.
• Maintain strict confidentiality.

Skills

Customer service

Business office administration

Telephone etiquette

Medical terminology

Intermediate computer skills (MS Office Suite)

Education

High School Diploma/GED

Associate degree

Bachelor's Degree

Tools

EPIC system

Office machines

Job description

Overview

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Details

Closing Date: 10/17/2025

Type of Position: Clinical Staff - Nursing

Job Type: Regular

Work Shift: Day Shift (United States of America)

Sponsorship Available: No

Institution Name: University of Arkansas for Medical Sciences

About UAMS

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at [e-mail]. (Please do not include links in your application materials.)

Department: ICE | CORE PA ABC Neurosurgery

Department's Website:

Summary of Job Duties

The Appointment Business Center Patient Representative for Neurosurgery Service Line answers telephones, coordinates complex appointments, and requests and reviews records in a call center environment.

Qualifications

Minimum Qualifications:

• High School Diploma/GED with four (4) years of experience in business office administration, customer service, registration, billing, insurance, scheduling, or call center

OR

• Associate degree with two (2) years of experience in business office administration, customer service, registration, billing, insurance, scheduling, or call center

OR

• Bachelor’s Degree
• Knowledge of medical terminology required
• Intermediate proficiency with computers (MS Office Suite preferred)
• Highly proficient keyboard and telephone etiquette skills
• General knowledge of office machines including printers and scanners

Preferred Qualifications:

• Experience working with EPIC system
• Call center experience
• Experience in registration, billing, or scheduling in a healthcare environment

Additional Information:

Job Requirements:

• Complex Scheduling, rescheduling, coordinates, and cancels appointments.
• Record request & review
• Inputs and/or updates accurate patient information.
• Communicates accurate and complete information.
• Must maintain strict confidentiality.
• Assists other teams as needed.
• Other duties as assigned

PHYSICAL REQUIREMENTS

Stand: Frequently

Sit: Occasionally

Walk: Frequently

Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently

Lift and carry weight: 25 lbs

Push and pull weight: 25 lbs

Use hands to touch, handle or feel: Frequently

Talk: Continuously

Hear: Continuously

Taste or smell: Occasionally

Read, concentrate, think analytically: Continuously

Physical Environment: Inside Medical Facility Environment

Noise Level: Moderate

Visual Requirements: Color discrimination, Depth perception, Far visual acuity, Near visual acuity

Hazards: Biological, Chemical, Dust, Electrical, Fumes/Gases/Odors, Radiation, Sharp objects/tools

Salary Information:

$16.82 - hr

$17.07 - w/ Bachelor's degree

Required Documents to Apply:

• List of three Professional References (name, email, business title), Resume

Optional Documents:

• Proof of Veteran Status

Special Instructions to Applicants:

Please contact [e-mail] for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site

https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements: Annual TB Screening, Criminal Background Check

Constant Physical Activity: Feeling, Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting, Talking

Frequent Physical Activity: Grasping, Reaching, Standing, Walking

Occasional Physical Activity: Crouching, Kneeling, Lifting, Pulling, Pushing, Stooping

Benefits Eligible: Yes