Patient Representative-MSH-Patient Service Center-FT-Days Mon-Fri 9a-5p

Graduate School of Biomedical Sciences at the Icahn School of Medicine; New York (NY); On-site; USD 64,000 - 68,000; Full time

Job summary

The Graduate School of Biomedical Sciences at the Icahn School of Medicine seeks a Patient Representative to enhance relationships between the Medical Center and patients. Responsibilities include addressing concerns, crisis management, and promoting patient satisfaction. Ideal candidates have a background in behavior science or social work, with experience in health care relations being preferred.

Qualifications

• Preferred degree and experience in patient relations.
• 2 years of healthcare relations experience or 3 years without a degree.

Responsibilities

• Act as liaison to strengthen patient relationships.
• Responds to patient problems and crisis situations.
• Investigates complaints to enhance patient satisfaction.

Skills

Bilingual (Spanish/English)

Education

BS/BA degree in behavior science, social work, or related field

Job description

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• Professional / Managerial / Administrative
• 3025069
• 04/18/2025
  
  

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• New York, NY
• Professional / Managerial / Administrative
• 3025069
• 04/18/2025
  
  

Mount Sinai Hospital

Description

Job Description

Patient Representative MSH Patient Service Center FT Days M-F 9a-5p

Act as liaison to strengthen the relationship between the Medical Center and patients and their families, effect resolution to problems, and counsel in potential AMA cases and crisis situations.

Responsibilities

• Receives and responds to referrals from patients/families, professionals and administrative staff and the community.
• Responds to crisis situations, and reactions of patients/families.
• Explains risks and benefits to patients, ensuring that all necessary precautions and alternatives were discussed.
• Advises patient/families of Patients Bill of Rights and of patients responsibilities.
• Assists in cases where patient is threatening to leave the hospital against medical advice.
• Responds to patient problems, concerns and unmet needs to promote patient satisfaction with services. Investigates complaints through interviews with hospital personnel and reviews pertinent documentation including patient charts.
• Interviews patients and families in cases of possible hospital liability. Documents (for hospital records) the problem, service provided, and action taken. Services to objectively resolve grievances.
• Explains resolution of problems or concerns to patient/families and to appropriate hospital personnel.
• Participates in orientation and in-service educational problems to employees, medical students, and volunteers in relation to the Patients Bill of Rights, patient perception of care and staff sensitivity to patient records.
• Provides Notary Public Services to patients.
• Performs other duties as required.
  
  

Qualifications

• BS/BA degree in behavior science, social work, or related field is preferred (note experience)
• 2 years of patient and/or health care relations or other related experience. With BA/BS, 3 years without degree but BA/BS is preferred.
• Bilingual (Spanish/English) candidates preferred.
  
  

Non-Bargaining Unit, 253 - Patient Service Center - MSH, Mount Sinai Hospital

Employer Description

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About The Mount Sinai Health System

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $64526.72 - $67500 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Higher Education

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