PATIENT REPRESENTATIVE- Hickory

Graystone Eye; Hickory (NC); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Graystone Eye seeks a Patient Representative to welcome patients, collect demographics and insurance details, and input data into the practice system. The role requires accurate data entry, handling co-pays, and coordinating check-ins/outs with a focus on patient care.

Ideal candidates have a High School diploma and are proficient with Windows-based software, with strong communication and organizational skills to support the front office operations.

Qualifications

• Knowledge of medical insurance, able to read an insurance card, excellent communication, and organizational skills.
• Proficient with software applications in a Windows environment.
• Typing 25 words per minute with error rate under 3%.
• One year certificate from college or technical school; or 3–6 months related experience.

Responsibilities

• Greets patients and records information into computer for patient care.
• Enters data for patient's chart and charges using a web-based program.
• Collects co-pays or balances at check-in and posts charges at checkout.
• Prints encounter forms and bills, schedules appointments, and relays messages as needed.
• Maintains daily balanced cash drawer and handles cash transactions.
• Cross-trained to assist in all areas of the front office.

Skills

Communication

Insurance knowledge

Typing speed

Windows apps

Education

High School

Tools

Windows applications

Job description

# PATIENT REPRESENTATIVE- HickoryHickory Office - HICKORY, NC 28603; Lenoir Office - Lenoir, NC 28645; Lincolnton Office - Lincolnton, NC 28092## OverviewPosition TypeFull TimeEducation LevelHigh School## Description# **SUMMARY**Greets patients and records information into computer for patient care by performing the following duties. **ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following. Other duties may be assigned. * Maintaining a positive and professional relationship with patients.* Enters data information needed to process patient’s chart and charges using a web-based program.* Collects and updates demographic and insurance information, including scanning physical copies, enters referrals as needed at time of check in.* Explains and obtains patient signatures for required documentation.* Collects required co pays or balances at the time of check in.* Prints encounter forms, encounter bills, appointment correspondence, visit summaries.* Posts charges into practice system.* Collects fees for optical, surgical, elective services, and any patient’s responsibilities not covered by co-pay benefits at time of check-out.* Schedule return appointments, re-schedules appointments, transfers calls, pages physicians or departments as needed.* Accountable for daily balanced cash drawer and all incoming transactions.* Assists patients with any concerns, directing them in the area needed.* Cross trained as needed to assist in all areas of Front office.* Any duties deemed necessary in the front office.**LANGUAGE SKILLS** Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. # **MATHEMATICAL SKILLS**Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate and percentage. # **REASONING ABILITY**Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.## Qualifications# **QUALIFICATIONS**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Individuals must have knowledge of medical insurance, able to read an insurance card, excellent communication, and organizational skills, proficient on most software applications in a windows environment and be able to perform each essential duty satisfactorily. Ability to type 25 words per minute with an error rate of less than 3%.The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. # **EDUCATION and/or EXPERIENCE**One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.# **PHYSICAL DEMANDS**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include ability to adjust focus. Ability to lift up to 20lbs. # **WORK ENVIRONMENT**The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.