Care Navigator (Full-Time)

National Association of Community Health Centers (NACHC); Smyrna (TN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Health; dental & vision with HSA/FSA"

401(k) with employer match

Paid Time Off

Paid Sick Time

Paid Parental Leave

Job summary

Diana Health is seeking a Care Navigator to guide patients through the full care journey from pre-visit to postpartum. You will coordinate with the care team, document needs in the EMR, and tailor resources to each patient’s situation. The role emphasizes empathy, strong communication, and the ability to manage multiple priorities.

The position focuses on supporting women through maternity care with a patient‑centered approach and collaboration with healthcare providers and care programs.

Qualifications

• Bachelor's degree and 2+ years of relevant experience in a customer-facing role, ideally in healthcare.
• Excellent communication, interpersonal, and organizational skills.
• Strong computer skills; familiarity with EMRs is preferred but not required
• Knowledge of health insurance policies, including copays, coinsurances, referrals, verifications of insurance

Responsibilities

• Act as the first line of communication for new and prospective patients: Respond to incoming inquiries and nurture leads.
• Learn about patients' individual needs and introduce them to the Diana Health care program.
• Verify patients' insurance benefits and help patients navigate their benefits as they sign up for care.
• Introduce and document payment plan options.
• Ensure patients have a strong experience by welcoming them to the practice and documenting key preferences in EMR.
• Maintain strong communication with obstetrics patients over the course of their care, including proactive outreach at key milestones.
• Support patients to develop and fine tune their care plans and connect to resources as needed.
• Engage postpartum patients based on clinical protocols and connect patients to relevant resources and providers.
• Provide additional support to those identified as benefiting from higher touch and connect to community resources.
• Contribute to the evolution of Diana Health’s prenatal and postpartum care program.
• Systematically collect feedback from patient interactions to contribute to continuous improvement initiatives.
• Communicate regularly with clinical and administrative leaders to provide feedback on client needs and preferences.
• Help identify and implement changes as necessary

Skills

Communication skills

Interpersonal skills

Organizational skills

Customer service mindset

Education

Bachelor's degree

Tools

EMR familiarity

CRM software

Job description

About Diana Health

Diana Health is a high‑growth network of modern women's health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers. The result is an individualized, comprehensive care program that puts women in the driver’s seat of their own health and provides them with the information and compassionate care they need to reach their health goals. We are an interdisciplinary team joined together by our shared commitment to transform women’s health. Come join us!

Role Description

The Care Navigator is a unique role, and one of the many ways we seek to improve upon the traditional maternity care experience. You will guide patients across the entire care journey, ensuring they have the support and resources they need from before they even set foot in the office through to the postpartum period. This is a time in a woman’s life that can include emotional highs and lows and changing needs- the ideal candidate is highly empathetic with excellent problem‑solving skills and the ability to manage multiple priorities in order to support a diverse group of patients.

• Act as the first line of communication for new and prospective patients: Respond to incoming phone calls of prospective patients, nurturing leads leveraging the CRM
• Learn about patients individual needs and introduce them to the Diana Health care program
• Verify patients insurance benefits and help patients navigate their benefits as they sign up for care
• Introduce and document payment plan options
• Ensure patients have a strong experience by welcoming them to the practice and documenting key preferences in EMR
• Maintain strong communication with obstetrics patients over the course of their care, including proactive outreach at key milestones: Engage new patients before their first appointment, after their first appointment, and after their third appointment as they begin their care journey
• Support patients to develop and fine tune their care plans and to connect to resources, as needed
• Engage postpartum patients based on clinical protocols and connect patients to relevant resources and providers
• Provide additional support to those patients identified as benefiting from higher touch: Additional outreach and connection to community resources for those with SDoH
• Additional outreach and check‑ins to those with medical risks
• Contribute to the evolution of Diana Health’s product as we build our prenatal and postpartum care program
• Systematically collect feedback from patient interactions to contribute to continuous improvement initiatives
• Communicate regularly with clinical and administrative leaders in the practice to provide feedback on client needs and preferences
• Help to identify and implement changes as necessary

Qualifications

• Bachelor's degree and 2+ years of relevant experience in a customer-facing role, ideally in healthcare
• Excellent communication, interpersonal, and organizational skills
• Strong computer skills; familiarity with EMRs is preferred but not required
• Knowledge of health insurance policies, including copays, coinsurances, referrals, verifications of insurance

Benefits

• Competitive compensation
• Health; dental & vision, with an HSA/FSA option
• 401(k) with employer match
• Paid Time Off
• Paid Sick Time
• Paid Parental Leave

Diana Health Culture

• Having a growth mindset and striving for continuous learning and improvement
• Positive, can do / how can I help attitude
• Empathy for our team and our clients
• Taking ownership and driving to results
• Being scrappy and resourceful