Patient Representative - BMH ED - PART TIME - DAY

Bronson Healthcare; United States; On-site; USD 22,000 - 28,000; Part time

Job summary

Bronson Healthcare is seeking a Patient Representative for the BMH Emergency Department. The role focuses on greeting and registering patients, gathering demographic and insurance data, verifying eligibility, scheduling, and communicating financial information.

It requires attention to detail and strong customer service in a high-volume setting. The position is part-time with weekend standby rotations and is structured to support revenue cycle and patient care continuity.

Qualifications

• High school diploma or GED required.
• Experience in customer service preferred.
• Knowledge of HIPAA and payer regulations.
• Able to verify insurance and collect payments.
• Ability to multi-task and work in a fast-paced environment.

Responsibilities

• Greets and registers patients and collects demographic and insurance information.
• Verifies insurance eligibility using online systems and collects payments.
• Schedules and communicates appointment information for multiple facilities.
• Provides patients with financial information and price estimates.
• Reviews and documents billing/coding basics and supports revenue cycle.

Skills

Customer service

Typing 45 WPM

HIPAA knowledge

Revenue cycle

Attention to detail

Multi-tasking

Problem solving

Time management

High school diploma

Education

High school diploma or GED

CHAA Certification

Tools

Windows

Online eligibility verification

Job description

CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only.

Love Where You Work!

Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.

If you’re ready for a rewarding new career, join Team Bronson and be part of the experience.

Location

BHG Bronson Healthcare Group

Title

Patient Representative - BMH ED - PART TIME - DAY

Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the organization. Responsibilities may include greeting and registering patients, gathering and entering appropriate demographic and insurance/billing information, verification, scheduling appointments, providing patients with financial information, price estimates and the collection and entry of payments. Current knowledge of billing and coding requirements and the ability to apply these based on industry standards is required. Ability to resolve patient financial issues and negotiate payment arrangements. Representatives must fully understand the ramifications and impact of incomplete or inaccurate information to patient care and the overall revenue cycle. Position works in a team environment and delivers exceptional customer service. Other duties as assigned. Employees providing direct patient care must demonstrate competencies specific to the population served.

• High school diploma or general education degree (GED) required.
• Patient Representatives assigned to an Emergency Department team will be placed into a weekend standby rotation based on facility. This standby rotation begins Friday at 7pm to Monday at 7am. This standby rotation could occur from two to no more than six times a year.
• Previous customer service experience required.
• Medical Terminology, CPT and ICD-10 coding strongly preferred.
• Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment.
• Experience with multiple computer applications/operating systems, and office machines.
• Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights.
• Knowledge of revenue cycle components and his/her role in the ability to impact the overall process.
• Knowledge of the impact of accurate registration has on patient satisfaction.
• Analytical skills to solve simple to semi complex problems.
• Organization, prioritization and time management skills.
• Concentrate and pay close attention to detail.
• Ability to multi-task.
• Be flexible to facilitate change.
• Ability to maintain composure in a position that has considerable deadlines, customer contact and high volumes of work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines. Work may include the operation of and full attention to a personal computer or CRT up to 40 percent of the time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.
• Greets and/or registers patients accurately and efficiently.
• Verifies insurance eligibility using online systems.
• Provides and/or completes required patient forms.
• Collects and enter payments, follows required balancing procedures.
• Analyzes, interprets and enters physician orders.
• Scans and indexes forms.
• Schedules and communicates appointment information accurately and efficiently for multiple facilities and ancillary departments.
• Verifies insurance for scheduled and urgent emergent patients following guidelines established per payer and obtains authorization based on payer specific criteria.
• Accurately completes assigned work queues.
• Identify financial counseling needs.
• Maintains confidentiality in verbal, written and electronic communication.
• Follows established processes, protocols, and workflows.
• Takes initiative to resolve problems and meet patient needs.

For Cancer Center ONLY:

• Associate’s degree in related field, or 2 years related experience and/or training in a healthcare environment preferred. (Would consider 2 years of experience in a business office setting)
• Certified Healthcare Access Associate (CHAA) Preferred

*Assist employees and visitors with any concerns they might have.

* assume overall responsibility for the safety and security of designated areas.

* Monitor security cameras *Identify potential security risks and respond accordingly

Shift

12 Hour Day Shift

Time Type

Part time

Scheduled Weekly Hours

24

Cost Center

1202 Patient Access ER (BHG)