Bronsons Methodist Hospital Full Time Patient Access Representative

Bronson Healthcare; Kalamazoo (MI); On-site; USD 34,000 - 42,000; Full time

Job summary

Bronson Healthcare in Kalamazoo, MI is seeking a Full Time Patient Access Representative for Bronsons Methodist Hospital. The role centers on greeting patients, collecting and verifying demographic and insurance information, and guiding them through the financial aspects of care.

This position supports accurate registration and efficient revenue cycle processes across multiple departments. Responsibilities include verifying insurance, scheduling appointments, collecting payments, and entering

Qualifications

• High school diploma or GED required.
• Emergency Department standby rotation weekends (Fridays 7pm to Mondays 7am) may occur 2–6 times per year.
• Previous customer service experience required.
• Medical Terminology, CPT and ICD-10 coding strongly preferred.
• Basic typing at 45 WPM, basic ten key, and computer skills in Windows.
• Knowledge of HIPAA, payer regulations, and patient rights.
• Knowledge of revenue cycle and impact of registration on patient satisfaction.
• Strong organizational, prioritization, time management and detail orientation.
• Ability to multi-task and adapt to change.
• Ability to maintain composure under deadlines and high volume.
• Greets/Registers patients accurately; verifies eligibility; collects payments; inputs orders.

Responsibilities

• Greets and registers patients accurately and efficiently.
• Verifies insurance eligibility using online systems.
• Provides and completes required patient forms.
• Collects and enters payments and balances procedures.
• Analyzes, interprets and enters physician orders.
• Scans and indexes forms.
• Schedules and communicates appointment information for multiple facilities.
• Verifies insurance for scheduled/urgent patients and obtains authorization per payer criteria.
• Completes assigned work queues and identifies financial counseling needs.
• Maintains patient confidentiality and follows workflows.

Skills

Customer service

HIPAA knowledge

Analytical skills

Time management

Multi-tasking

Attention to detail

Communication skills

Education

High school diploma or GED

Associate's degree or 2 years related healthcare experience (Cancer Center)

CHAA certification preferred

Tools

Windows applications

Job description

Love Where You Work!

Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.

If you’re ready for a rewarding new career, join Team Bronson and be part of the experience.

Location

BHG Bronson Healthcare Group

Title

Bronsons Methodist Hospital Full Time Patient Access Representative

Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the organization. Responsibilities may include greeting and registering patients, gathering and entering appropriate demographic and insurance/billing information, verification, scheduling appointments, providing patients with financial information, price estimates and the collection and entry of payments. Current knowledge of billing and coding requirements and the ability to apply these based on industry standards is required. Ability to resolve patient financial issues and negotiate payment arrangements. Representatives must fully understand the ramifications and impact of incomplete or inaccurate information to patient care and the overall revenue cycle. Position works in a team environment and delivers exceptional customer service. Other duties as assigned. Employees providing direct patient care must demonstrate competencies specific to the population served.

Required Qualifications and Experience

• High school diploma or general education degree (GED) required.
• Patient Representatives assigned to an Emergency Department team will be placed into a weekend standby rotation based on facility. This standby rotation begins Friday at 7pm to Monday at 7am. This standby rotation could occur from two to no more than six times a year.
• Previous customer service experience required.
• Medical Terminology, CPT and ICD-10 coding strongly preferred.
• Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment.
• Experience with multiple computer applications/operating systems, and office machines.
• Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights.
• Knowledge of revenue cycle components and his/her role in the ability to impact the overall process.
• Knowledge of the impact of accurate registration has on patient satisfaction.
• Analytical skills to solve simple to semi complex problems.
• Organization, prioritization and time management skills.
• Concentrate and pay close attention to detail.
• Ability to multi-task.
• Be flexible to facilitate change.
• Ability to maintain composure in a position that has considerable deadlines, customer contact and high volumes of work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines. Work may include the operation of and full attention to a personal computer or CRT up to 40 percent of the time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.
• Greets and/or registers patients accurately and efficiently.
• Verifies insurance eligibility using online systems.
• Provides and/or completes required patient forms.
• Collects and enter payments, follows required balancing procedures.
• Analyzes, interprets and enters physician orders.
• Scans and indexes forms.
• Schedules and communicates appointment information accurately and efficiently for multiple facilities and ancillary departments.
• Verifies insurance for scheduled and urgent emergent patients following guidelines established per payer and obtains authorization based on payer specific criteria.
• Accurately completes assigned work queues.
• Identify financial counseling needs.
• Maintains confidentiality in verbal, written and electronic communication.
• Follows established processes, protocols, and workflows.
• Takes initiative to resolve problems and meet patient needs.

For Cancer Center ONLY

• Associate's degree in related field, or 2 years related experience and/or training in a healthcare environment preferred. (Would consider 2 years of experience in a business office setting)
• Certified Healthcare Access Associate (CHAA) Preferred
• Assist employees and visitors with any concerns they might have.
• assume overall responsibility for the safety and security of designated areas.
• Monitor security cameras *Identify potential security risks and respond accordingly

Shift

Variable

Time Type

Full time

Scheduled Weekly Hours

40

Cost Center

1201 Patient Access OP Registration (BHG)