Patient Representative

Ivy Rehab; Village of Lynbrook (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Full benefits within first month

Paid time off (PTO)

Paid holidays

Bonus incentive opportunities

Professional development

Mentorship and growth

Job summary

Ivy Rehab Network in Lynbrook, NY is seeking a Patient Representative to be the backbone of our clinic, greeting patients, checking in, scheduling, answering calls, and supporting clinicians to deliver exceptional patient care and world‑class service.

The role calls for at least 1 year of administrative work in healthcare, proficiency with Microsoft Office, strong time management, and a customer‑service mindset.

Qualifications

• 1+ years of administrative experience in a healthcare setting.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Strong time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.

Responsibilities

• Greet and check-in patients and verify information.
• Schedule appointments and manage calendar coordination.
• Answer incoming phone calls and respond to inquiries.
• Verify insurance coverage and obtain authorizations as needed.
• Collect payments and process new patient intake.
• Support clinic operations and maintain optimal performance.

Skills

Administrative experience

Healthcare experience

Time management

Multi-tasking

Customer service

Self-motivation

Growth mindset

Tools

Microsoft Office

Job description

State of Location:

New York

Position Summary:

Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. Responsibilities include greeting and checking-in patients, scheduling appointments, answering incoming phone calls, verifying insurance coverage, obtaining necessary authorization, collecting payments, processing new patients, and helping the clinic maintain optimal performance. Ivy’s rewarding and supportive work environment allows accelerated growth and development opportunities for all teammates.

Job Description:

Patient Representative– Time Type x hours/week

Partner Name, part of the Ivy Rehab Network

Why Choose Ivy?

• Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.

• Innovative Resources & Mentorship: Access to abundant resources, robust mentorship, and career advice for unparalleled success.

• Professional Development: Endless opportunities for career advancement through training programs centered on administrative excellence and leadership development.

• Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.

• Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans, paid holidays, and bonus incentive opportunities.

• Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) to strive for excellence in patient care.

• Empowering Values: Live by values that prioritize teamwork, growth, and serving others.

Position Qualifications:

• 1+ years of administrative experience in a healthcare setting is preferred.

• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.

• Great time management and ability to multi-task in a fast-paced environment.

• Self-motivated with a drive to exceed patient expectations.

• Adaptability and positive attitude with fluctuating workloads.

• Self-motivated with the eagerness to learn and grow.

• Dedication to exceptional patient outcomes and quality of care.

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process.Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.

ivyhealth.com