Patient Representative

Semmes Murphey Clinic; Memphis (TN); On-site; USD 19,000 - 25,000; Full time

Job summary

Semmes Murphey Clinic is seeking a friendly front desk team member to create a seamless patient experience from check-in to checkout. This full-time, onsite role supports patients and families in a fast-paced clinic environment.

The position may involve working at multiple locations, requires reliable transportation, and hours roughly 8:00 am to 4:30 pm, Monday through Friday, with interactions across clinical staff.

Qualifications

• High school diploma or equivalent.
• Customer service experience, preferably in a healthcare environment, with insurance verification.
• Proficiency in Microsoft Office and web-based software.

Responsibilities

• Verify patient demographic and insurance information in the EMR.
• Schedule appointments and interpret checkout data according to physician criteria.
• Process co-payments and issue receipts for real-time payments.
• Interact professionally with patients, family members, and clinic staff.
• Travel to satellite clinics to support front desk functions as needed.

Skills

Customer service

Healthcare experience

Insurance verification

Microsoft Office

Communication

Education

High school diploma

Tools

Practice management software

Job description

Description

The Semmes Murphey Clinic is looking to add another great personality to our front desk team. This position is key to creating a seamless experience for patients when they arrive and through the checkout process. This role would be a good fit if you are friendly, dependable, and enjoy making a positive impact on patients and their families.

This is a full time, onsite position Monday to Friday approximately 8:00 am to 4:30 pm. Please note this role may require work at multiple clinic locations. A list of these locations and addresses can be found on our website. Reliable transportation to these various clinics is required.

Key Responsibilities Include:

• Confirm patient demographic and insurance information is correct/updated in their electronic medical record
• Interpret data on check out sheet and schedule appointments for patients according to physician-specific criteria
• Accept co-payments and process credit cards for real-time payments; provide patients with a receipt
• Interact and communicate professionally with patients, financial counselors, nursing staff, diagnostic imaging staff, and supervisors as needed
• Occasionally travel to satellite clinics to perform Front Desk functions for the visiting physician

Requirements

Requirements:

• High school diploma or equivalent
• Customer service experience, preferably in a healthcare environment, which includes insurance verification

You should be proficient in Microsoft Office (Excel, Outlook, Word), Internet software, web-based insurance verification software, and practice management software.

Knowledge, Skills, and Abilities:

• Will provide excellent customer service and has excellent interpersonal skills with the ability to manage difficult or emotional situations
• Is able to communicate effectively and persuasively in both positive and negative situations, while listening and responding appropriately to questions
• Has the ability to manage and complete various responsibilities in a timely manner within a fast-paced environment
• Is adaptable to changes in the work environment, dealing with frequent changes, delays, or unexpected events
• Maintains a high level of confidentiality and discretion
• Can travel locally or regionally to assigned clinic locations as required for the role

Equal Opportunity Employer/Veterans/Disabled

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