PATIENT REPRESENTATIVE

Methodist-Health-System; Allen (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan matching

Employee wellness program

Job summary

Methodist Health System seeks a Patient Representative to greet and register patients, verify demographics and insurance, and assist with front desk operations. The role supports the Office Manager and maintains smooth clinic flow in a busy medical office environment.

Candidates should have strong communication, basic medical terminology knowledge, and a minimum typing speed of 40 wpm, with a focus on accuracy and confidentiality in handling patient information.

Qualifications

• Strong communication skills with discretion and professionalism.
• Knowledge of medical terminology and coding is preferred.
• Typing speed of 40 wpm with accurate data entry.

Responsibilities

• Greet and register patients, verify demographics and insurance.
• Schedule patients and explain instructions to patients.
• Answer calls and route messages to appropriate staff.
• Maintain neat front desk and assist with office workflows.
• Support Office Manager and contribute to clinic efficiency.

Skills

Strong communication

Medical terminology

Typing 40 wpm

Excellent grammar and spelling

Clear speaking ability

Education

High school education or equivalent

Tools

Medical management software

Job description

Hours of Work :40Days Of Week :M-FWork Shift :Job Description :JOB TITLE: PATIENT REPRESENTATIVEDEPARTMENT: PATIENT CARE FACILITYSUPERVISION RECEIVED: REPORTS DIRECTLY TO OFFICE MANAGERSUPERVISION EXERCISED: NONEJOB SUMMARY: GREETS, INSTRUCTS AND SCHEDULES PATIENTS, REGISTERS PATIENTS INTO THE COMPUTER SYSTEM, AND DETERMINES THEIR INSURANCE BENEFITS. SERVES AS A LIAISON BETWEEN PATIENT AND CLINICAL SUPPORT STAFF.DUTIES AND RESPONSIBILITIES (THIS LIST MAY NOT INCLUDE ALL OF THE DUTIES ASSIGNED.)1. Maintains strictest confidentiality.2. Greets patients in a prompt, courteous and helpful manner.3. Checks-in patients, verifies and updates demographic and insurance information to the medical record. Assists patients with ambulatory difficulties. Follows office scheduling policies. Collects payments and enters charges into computer system.4. Registers new patients into computer system and verifies all patients’ addresses, telephone numbers and insurance information.5. Answers telephone, screens calls, takes messages, and conveys information to appropriate parties. Proficiency with medical office technology systems.6. Maintains work area and reception area in neat and orderly manner.7. Advises Practice Manager of problems and concerns in the Front Office and helps in problem solving.8. Attends educational and staff meetings as scheduled.9. Determine and input daily balance of charges and receipts as assigned by the Office Manager.Follows established policies and procedures; adheres to OSHA Regulations. Must be able to work with other staff members to foster a team approach to the highest quality of patient care and staff cooperation. Must be able to support the clinic efficiency and cohesion.PERFORMANCE REQUIREMENTSKNOWLEDGE, SKILLS, AND ABILITIESKnowledge of front office procedures and medical terminology. Excellent grammar and spelling skills. Knowledge in operation of medical office technology systems. Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Ability to speak clearly and concisely. Ability to read, understand, and follow oral and written instruction. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with patients, employees, and the public.EDUCATIONHigh school education or equivalentEXPERIENCE AND SKILLS1. Strong communication skills with consistent incorporation of judgement and discretion.2. Working knowledge of medical terminology and coding preferred.Previous two years in a front office using medical management software preferred.4. Previous typing or data entry at 40 wpm experience.TYPICAL PHYSICAL DEMANDSFrequent mobility and/or sitting required for extended periods of time. Some bending and stooping required. Requires occasional lifting up to 50 pounds of boxes of paper. Requires manual dexterity to operate office technology. Requires eyesight correctable to 20/20 to read numbers, policies, and computer terminals. Requires hearing within normal range for telephone use.TYPICAL WORKING CONDITIONSWork is performed in an office environment and requires both desk and counter work. Frequent contact with employees and outside agencies. Continual patient contact may involve dealing with angry and upset people.Methodist Medical Group is the North Texas physician organization affiliated with Methodist Health System. Our fast-growing network of providers includes more than 92 MMG ambulatory clinics, an urgent care clinic, and a virtual care service known as MethodistNOW. Our employees enjoy not only competitive salaries but also the outstanding benefits package of Methodist Health System, which includes medical, dental, and vision insurance; a matched retirement plan; an employee wellness program; and more. The opportunities for career growth are equally generous. Our affiliation means being part of an award-winning workplace:Newsweek’s America’s Most Admired Workplaces 2026Glassdoor’s Best-Led Companies 2025Fortune’s Best Workplaces in Health Care 2025Great Place to Work Certified 2026-2026Glassdoor’s Best Places to Work 2025TIME’s Best Companies for Future Leaders 2025Military Friendly – Gold Employer 2025Newsweek’s America’s Greatest Workplaces for Mental Well-Being 2025Becker’s Healthcare Top Places to Work in Healthcare 2025Newsweek’s Greatest Workplaces 2025