Patient Rep III - Surgery Scheduler

Children's Hospital Medical Center; United States; On-site; USD 29,000 - 36,000; Full time

Job summary

Cincinnati Children's Hospital Medical Center is seeking a position in the Otolaryngology department at Burnet Campus. This full-time role involves working a standard day shift with a 40-hour work week, located in the United States.

Starting pay is detailed below, with additional pay for shift and on-call differentials. The role emphasizes patient safety, accurate data entry for registration and scheduling, and strict HIPAA compliance.

Qualifications

• High school diploma or equivalent.
• 3+ years of work experience in a related job discipline.

Responsibilities

• Safety - Ensure patient safety by identifying the correct patient and any special needs, and prepare isolation precautions for patients with infectious disease indicators.
• Revenue Cycle Support - Ensure data, information and forms are obtained and accurately entered; discuss system errors or changes with management; resolve data and insurance coverage errors and trends.
• Customer Service - Assist patients, families, staff and external agencies with patient registration, admission and scheduling; resolve requests per CCHMC policies; coordinate with outside representatives as needed.
• Compliance - Complete and authenticate documents ensuring regulatory compliance; escalate concerns and offer resolutions to management.
• HIPAA/Confidentiality - Maintain confidentiality and protect patient/family information; coach on HIPAA concerns and escalations.

Education

High school diploma or equivalent

Job description

Primary Location

Burnet Campus Department

Otolaryngology Shift

Day (United States of America) Schedule

Full time Weekly Hours

40 FTE

1 Employee Status

Regular

*Expected Starting Pay Range

$21.14 - $26.47 *Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

JOB RESPONSIBILITIES

• Safety - Ensures patient safety by identifying the correct patient. identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators. Escalate potential safety concerns regarding patient identity and other safety risks.
• Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information, and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system. Identify and resolve data and insurance coverage errors and trends.
• Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling across multiple divisions. Investigates and resolves customer requests, questions or problems, according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.
• Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH). Escalate compliance concerns and offer resolutions to management.
• HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position. Provide coaching on HIPAA/Confidentiality concerns, escalating concerns and potential resolutions to management.

JOB QUALIFICATIONS

High school diploma or equivalent

3+ years of work experience in a related job discipline

About Us

At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.

Cincinnati Children's is:

• Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years
• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding
• Recognized as one of America's Best Large Employers (2025) , America's Best Employers for New Grads (2025)
• One of the nation's America's Most Innovative Companies as noted by Fortune
• Consistently certified as great place to work
• A Leading Disability Employer as noted by the National Organization on Disability
• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)

We Embrace Innovation-Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future-for all of us.

Comprehensive job description provided upon request.

Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability