Patient Rep II

Cincinnati Children's Hospital Medical Center; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading children's healthcare provider seeks a Customer Service Representative to assist patients and families with registration and scheduling. This remote role requires a high school diploma and 2+ years of related experience. The ideal candidate will be detail-oriented, organized, and able to manage multiple requests simultaneously. Competitive pay and benefits offered.

Benefits

Medical coverage starting day one

Competitive retirement plans

Tuition reimbursement

Employee discount programs

Mental health wellness programs

Qualifications

• 2+ years of work experience in a related job discipline.

Responsibilities

• Provides assistance and services to patients and families in registering and scheduling.
• Supports Revenue Cycle and Health Information Management.
• Ensures compliance with regulatory agencies.
• Maintains confidentiality of patient information.

Skills

Customer service

Attention to detail

Organizational skills

Education

High school diploma or equivalent

Tools

Epic (scheduling)

Job description

Overview

*To be considered for this position, candidates must live within driving distance to our main hospital campus in Cincinnati*

Hours: M-F 1st shift, daytime hours. After training, there is an option to work 4 10-hour shifts or 5 8-hour shifts. The position will start in-office until orientation and training are completed, then transition to fully remote.

Responsibilities

• Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.

• Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.

• Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).

• Safety - Ensures patient safety by identifying the correct patient, identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators.

• HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position.

Minimum Qualifications

• High school diploma or equivalent.

• 2+ years of work experience in a related job discipline.

Preferred Qualifications

• Experience with Epic (scheduling)

• High attention to detail and strong organizational skills

• Ability to handle multiple tasks/requests simultaneously and prioritize based on urgency.

Details

Primary Location Remote

Schedule Full time

Shift Day (United States of America)

Department CBDI Support

Employee Status Regular

FTE 1

Weekly Hours 40

Expected Starting Pay Range

$18.16 - $22.25

Benefits

• Medical coverage starting day one of employment.

• Competitive retirement plans

• Tuition reimbursement for continuing education

• Expansive employee discount programs through our many community partners

• Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions

• Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group

• Physical and mental health wellness programs

• Relocation assistance available for qualified positions

About Us

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability