Patient Rep Facility Lead

Excelsia AMM; Lutherville (MD); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

PTO + Holidays + Sick leave

401(k) employer match

Education Assistance Program

Employee Referral Bonus Program

Employee Assistance Program

Earned Wage Access

Discounts on shopping and travel

Job summary

Excelsia AMM in Maryland is hiring for an Administrative, Billing, and Collecting role. The position supports physicians and staff, maintains patient charts, verifies insurance, and processes records with confidentiality.

The ideal candidate has a high school diploma, 6+ months in a medical office, and solid data-entry/Outlook skills. Join a team dedicated to accurate documentation and patient-centered service.

Qualifications

• High school diploma or GED equivalent.
• 6+ months medical administrative office experience.
• Basic computer skills: data entry, Word, Outlook.
• Ability to handle multiple tasks with tact and organization.
• Effective communication with patients, doctors and staff.

Responsibilities

• Provide administrative support to physicians and managers.
• Maintain and file charts, handle medical records requests.
• Verify insurance documents and enter patient data into the EHR.
• Scan and upload paperwork; ensure confidentiality and accuracy.
• Direct patients and visitors to appropriate departments with care.

Skills

Excellent communication

Organizational skills

Multi-tasking

Patient management

Basic computer skills

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Outlook

Data entry

Job description

Job Category: Administrative, Billing, and Collecting

Requisition Number: PATIE003578

• Posted : September 4, 2026
• Full-Time
• Rate : $19 USD per hour

Locations

Showing 1 location

Lutherville
Lutherville Timonium, MD 21093, USA

Description

About Us

Born in 1993, Excelsia Injury Care’s mission is to restore quality of life through patient-centric care and support for those injured in motor vehicle or work-related accidents. With over 100 patient care centers across the Mid-Atlantic, Midwest, and Mountain West regions, our vision is to be the leading provider of injury care, setting the standard for excellence in every community we serve and expanding access to high-quality care nationwide.

At Excelsia, we deliver the full continuum of outpatient care within one seamless, connected system. Our diverse team of medical specialists offers a wide range of treatment services, covering medical, orthopaedics, neurology, rehabilitation, diagnostic, and surgical. We are committed to supporting patients through personalized support, detailed documentation, and outcome-oriented care coordination to make the recovery process easier. With Excelsia, patients are never far from the care they need—with the compassion they deserve.

Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.

Job Duties

• Provide administrative support to departmental physicians/supervisor/manager/administrators to include receiving and disseminating of telephone/fax messages in a timely and appropriate manner using clinic and your name
• Assist Manager and District Manager in completing request for medical records and any and all requests
• Maintain charts in proper order, inserting forms and reports in the appropriate location, making certain all forms as well as dictations are completed
• Copy materials, obtains mail when requested. Initiates, prepares, updates forms, reports, and records on a routine basis
• Respond to corporate/physician/patient/family/attorney, inter/intra departmental general inquiries and ambiguous situations
• Utilize QIP principles/techniques for organizational change and systems modification
• Operate and maintain pertinent office machines/equipment to include fax, computers, copiers, etc.
• Assist with the collection, sorting and distribution of departmental mail/correspondences/ faxes/phone messages in a timely manner
• Perform other duties and assignments as directed and/or necessary
• Interview patients / collects information and enters into computer
• Ensure patients’ paperwork and Micro MD match
• Verify insurance and documents in computer using account case notes
• Explain Excelsia Injury Care paperwork to patients and ensure they understand. Witness patient signatures
• Maintain office in neat and orderly manner
• Scanning and uploading paperwork to the EHR, if applicable
• Attend monthly FL meetings
• Complete Monthly Checklist per Compliance
• Keep the OSHA binder up-to-date
• File incident reports and submit to Corporate
• Keep records of incident reports, training certificates, housekeeping spreadsheets, etc.
• Run weekly and monthly double impact metrics to ensure patient compliance
• Other duties as assigned
• Provide consistent support/coverage as needed per departmental policy
• Direct patients, families, and visitors to appropriate medical treatment areas in a sensitive and caring manner
• Assist with the distributing of reports, records, and messages maintaining patient and clinic confidentiality
• Assist with maintaining internal/external supply inventory
• Comply with Micro MD and BSO departmental billing functions. Post patient charges and payments
• Assist Manager by coordinating, reviewing, and preparing clinic charts for patient appointments as per departmental policy
• Maintain the office in a neat and orderly fashion. Assist in maintaining a safe environment
• High school diploma or GED equivalent
• 6 months+ of medical experience in an administrative physician office setting
• Previous computer skills to include data entry, Word, Outlook, etc.
• Ability to handle multiple tasks and responsibilities
• Basic telephone and computer skills
• Tact and skill in patient management
• Excellent communication and organizational skills
• Basic understanding of medical office procedures
• Ability to effectively interact with doctors, patients and co-workers
• Ability to triage patients, taking basic vitals (blood pressure, pulse and respiration)

Physical/Mental Requirements

Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.

Why work for Excelsia Injury Care? We offer a competitive salary, a great and stable work environment as well as amazing benefit package! Offered Benefits include:

• Medical, Dental and Vision plans through CareFirst with PPO And HSA options available the first of the month after your hire date.
• Rich leave benefits including PTO that is accrued starting on your first day of work, 8 company-recognized paid holidays plus a floating holiday, and 5 days of sick leave each calendar year.
• Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund.
• Discounts on shopping and travel perks through WorkingAdvantage.
• 401(k) retirement plan with employer match.
• Paid training opportunities and Education Assistance Program.
• Employee Referral Bonus Program

Diversity Statement

Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.