Patient Relations Specialist - Remote

Talentify.io; United States; Remote; USD 58,000 - 105,000; Full time

Job summary

A leading healthcare services provider in the U.S. is seeking a Customer Experience Operations Specialist to address complex patient issues and improve service quality. The ideal candidate will have over 5 years of experience in customer service within healthcare, strong communication skills, and the ability to work remotely. This position offers a competitive salary range of $58,800 to $105,000 annually and a comprehensive benefits package.

Benefits

Equity stock purchase

401k contribution

Incentive and recognition programs

Qualifications

• 5+ years of experience in member/guest/patient customer service.
• 5+ years of experience in the healthcare industry.
• Exceptional writing and speaking skills for effective communication.

Responsibilities

• Serve as a resource for service line leadership in handling complex patient issues.
• Coordinate investigations of patient complaints and ensure timely resolution.
• Collaborate with leadership on educational programs for patient complaint handling.

Skills

Customer service

Problem-solving skills

Writing and speaking skills

Organizational skills

Tools

Epic software

Job description

This range is provided by Talentify.io. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$58,800.00/yr - $105,000.00/yr

Employer Industry: Healthcare Services

Why Consider This Job Opportunity

• Salary up to $105,000 annually
• Comprehensive benefits package, including equity stock purchase and 401k contribution
• Opportunity for career advancement and growth within the organization
• Flexibility to work remotely from anywhere within the U.S.
• Incentive and recognition programs to reward performance
• Chance to contribute to improving patient care and service quality
  
  

What To Expect (Job Responsibilities)

• Serve as a resource for service line leadership in handling complex and sensitive patient issues, providing coaching and guidance
• Coordinate investigations of patient complaints and ensure timely resolution and communication
• Utilize the patient relations reporting system to manage patient concerns and track resolution status
• Collaborate with leadership on educational programs to enhance staff awareness of patient complaint handling
• Review patient feedback data and provide recommendations for quality improvement initiatives
  
  

What Is Required (Qualifications)

• 5+ years of experience in member/guest/patient customer service
• 5+ years of experience in the healthcare industry
• Proven ability to use electronic tools and applications relevant to job duties
• Exceptional writing and speaking skills for effective communication with patients and stakeholders
• Solid organizational skills, good judgment, and attention to detail
  
  

How To Stand Out (Preferred Qualifications)

• Experience managing patient issues and feedback
• Familiarity with Epic software
• Excellent interpersonal skills
• Proven ability to respond to complaints promptly and effectively
• Strong problem-solving skills and initiative in addressing patient concerns
  
  

#HealthcareServices #PatientRelations #RemoteWork #CareerGrowth #EquityBenefits

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Staffing and Recruiting

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