Patient Relations Specialist, Full-time

SKAN National Radiology Services; Arlington Heights (IL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Paid on-site training

Uniform allowance

Competitive pay and growth

Job summary

Bright Light Medical Imaging in Arlington Heights, IL is hiring a Patient Relations Specialist. This full-time, on-site role handles greeting patients, phone screening, check-in forms, payments, and scheduling using Medics Premier, while upholding HIPAA standards.

You’ll join a team‑oriented, patient‑focused environment with competitive pay, PTO, medical insurance, and 401(k) matching. Applicants should have a HS diploma and prior medical office experience.

Qualifications

• Greet patients professionally in person and over the phone.
• Handle incoming calls, screening and directing as needed.
• Assist with check-in forms, maintain records, and process payments.
• Maintain HIPAA-compliant handling of patient information.
• Schedule and confirm clinical appointments using the medical records platform.

Responsibilities

• Greet patients professionally and courteously, both in person and on the phone.
• Answer, screen and direct incoming calls as necessary.
• Assist patients with check-in forms, maintain accurate patient records and collect payments.
• Perform clerical accounts with HIPAA-compliant privacy.

Skills

Customer service

Verbal communication

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

Medics Premier

Job description

Bright Light Medical Imaging is a physician‑led, multi‑location imaging center where professionals don’t just work—they belong.

We foster a supportive, team‑driven culture that feels like family, where every member is valued, respected, and empowered to grow. With cutting‑edge technology, opportunities for advancement, and a workplace built on integrity and compassion, our team loves coming to work each day. Employees here aren’t just colleagues; they’re part of something bigger—a community that truly cares. If you’re looking for a career where your skills are valued, your contributions matter, and you feel at home, Bright Light is the place for you.

What We Are Looking For:

Patient Relations Specialist, Full‑time

Location: On‑site Arlington Heights

Days/Hours: Monday‑Friday, 10:00 am – 6:30 pm

OVERVIEW OF KEY RESPONSIBILITIES

• Greet patients professionally and courteously, both in person and on the phone
• Answering, screening and directing incoming calls as necessary
• Assist patients with check in forms, maintain accurate patient records and collect and process applicable payments
• Perform clerical account processing while confidentially maintaining and protecting patient information by adhering to the HIPAA Privacy Rule
• Scheduling and confirming of clinical appointments utilizing our medical records platform, Medics Premier
• Ensure orders are correctly scheduled; name, exam type, referring provider, authorization request
• Assists with administrative support in collaborating with internal departmental teams
• Notify technologist of appointment arrivals, assist with patient flow
• Comprehension of standard insurance protocols for referrals, authorizations, co‑payments, deductibles
• Obtain authorization for scheduled services, providing any required clinical documents if needed, notification made if financial clearance is not achieved in advance of appointed date
• Perform all other duties as assigned
• Ability to alternate between prolonged periods sitting, frequent standing, lifting, reaching, stooping. Must be able to lift up to 15 lbs

Qualities You Should Possess

• Professional, positive customer focused attitude
• Solid, concise verbal communication skills
• Exhibits composure in busy, fast paced environment
• Organized, with great attention to detail
• Flexibility to adapt to change quickly; schedule disruptions, cancelled appointments
• Ability to be resourceful and take initiative when issues arise
• Multitasking and time management skills, with ability to prioritize tasks

Education, Experience & Requirements

• High School Diploma or GED Certificate
• Relevant prior experience favored working in medical/office setting
• Prior data entry/word processing experience
• Medical terminology knowledge is a plus

BENEFITS & TOTAL REWARDS

Company paid time off and medical insurance:

• Paid time off, Vacation, plus 6 designated Holidays
• Comprehensive Medical Insurance with multiple plan options and employer premium cost-sharing

Employees have access to a selection of ancillary benefits to customize their coverage through employee‑paid options:

• Dental Insurance
• Vision Insurance
• Life Insurance and AD&D
• Short and Long Term Disability Insurance
• Critical Illness Insurance
• Accident Insurance
• 401(k) with 4% company match, when eligible

Additional Perks

• Paid on‑site training
• Annual uniform allowance
• Competitive pay and growth opportunities
• Quarterly appreciation breakfast/ lunches

Bright Light Medical Imaging is impacted by the use of Artificial Intelligence (AI) for recruiting from vendors such as Indeed, Glassdoor, Zip Recruiter and LinkedIn as a result of these vendor’s presentation of received resumes in their portal. All employment interviewing and hiring decisions are made by our employees. For questions contact our recruiting team at [e-mail]

Mid-level

Full‑Time

$18.00 - $19.50 / hour

Arlington Heights, Illinois