Patient Relations Representative (Phone-Centered Role)

Sleepquest, Inc.; California (MO); Remote; USD 10,000 - 60,000; Full time

Job summary

SleepQuest is hiring a Patient Relations Representative in a fully remote capacity, focusing on phone-centered support for patients. The role requires strong administrative skills in healthcare, particularly in guiding patients through processes related to insurance and scheduling. Ideal candidates are proactive with excellent communication skills to handle inquiries and provide necessary follow-ups.

Qualifications

• Minimum 3 years of administrative phone experience in a healthcare setting preferred.
• Previous experience in a call center or high-touch patient support role strongly preferred.
• Comfortable with constant phone use and virtual communication.

Responsibilities

• Serve as the primary phone contact for patient inquiries via phone and email.
• Explain the referral process and outline next steps.
• Provide insurance coverage reviews and financial consultations.

Skills

Excellent communication

Customer service

Multitasking in a high-volume call environment

Detail-oriented

Organizational skills

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Patient Relations Representative (Phone-Centered Role)

Job Location Corporate Office - SAN CARLOS, CA

Remote Type Fully Remote

Position Type Full Time

High School

Salary Range $21.00 - $25.00 Hourly

Travel Percentage None

Job Shift Day

Job Category Customer Service

Description

Patient Relations Representative (Phone-Centered Role)

Location: Remote

Department: Patient Relations

Employment Type: Full-Time

About the Role:

SleepQuest is seeking an experienced and personable Patient Relations Representative who thrives in a phone-centered environment and has a strong background in administrative phone-based support within healthcare. This role is crucial to supporting our patients through their journey by serving as the first point of contact, providing clear communication, and guiding them through the patient portal.

The ideal candidate is proactive, patient-focused, tech-savvy, phone-savvy, and deeply familiar with the healthcare process, particularly when it comes to insurance navigation, scheduling, and administrative coordination.

Key Responsibilities:

Serve as the primary phone contact for patient inquiries via phone and email

Inform patients that their referral has been received

Explain the referral process and outline next steps

Provide insurance coverage reviews, rental projections, and financial consultations

Collaborate with the team and the Manager to maintain educational materials and FAQs

Required Skills & Qualifications:

Minimum 3 years of administrative phone experience in a healthcare setting ishighlypreferred

Excellent communication and customer service skills — both verbal and written

Ability to multitask in a high-volume call environment

Proficient with Microsoft Office Suite; Brightree experience is a plus

Detail-oriented with strong organizational skills

High school diploma or equivalent required

Previous experience in a call center or high-touch patient support role strongly preferred

Physical & Work Environment Requirements:

Prolonged periods of sitting and working at a computer

Comfortable withconstantphone use and virtual communication

Qualifications

- High School Diploma

- Minimum 1 Year Intake Experience

- Minimum 1 Year Eligibility and Benefits Experience