Patient Relations Coordinator - EARLY MORNING SHIFT

Ackerman Cancer Center; Jacksonville (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

A healthcare provider in Jacksonville, FL is seeking a dedicated Patient Relations Coordinator for an early morning shift. The role includes managing patient interactions, scheduling appointments, and ensuring accurate documentation within the EMR system. Candidates should possess strong organizational skills and a background in medical office procedures. This full-time position offers a comprehensive benefits package including medical, dental, and vision coverage.

Benefits

Comprehensive benefits package

401(k) retirement plan

Tuition reimbursement

Generous paid time off (PTO)

Qualifications

• Strong organizational skills and time management.
• Excellent telephone etiquette.
• Proficient in Microsoft Office and office equipment.

Responsibilities

• Manage patient interactions and schedule appointments.
• Verify insurance eligibility and process co-payments.
• Assist with medical records and maintain the EMR system.

Skills

Organization

Communication skills

Attention to detail

Education

Associate's or Bachelor's Degree

Tools

Microsoft Office

Job description

Patient Relations Coordinator - EARLY MORNING SHIFT

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Patient Relations Coordinator - EARLY MORNING SHIFT

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BE PART OF THE ACKERMAN ADVANTAGE!

Ackerman Cancer Center, the pioneering leader in cancer treatment, is seeking a dedicated and skilled Patient Relations Coordinator to join our team. As the only physician-owned proton center in the world, we are committed to providing innovative and patient-centric care.

We offer a comprehensive benefits package, including medical, dental, and vision coverage, voluntary benefits, a 401(k) retirement plan, tuition reimbursement, and generous paid time off (PTO).

Position Overview

The Patient Relations Coordinator manages patient interactions, including answering multi-line phone calls, scheduling appointments, verifying insurance eligibility, and collecting co-pays. This role also assists with medical records, coordinates physician schedules, and ensures accurate documentation in the Electronic Medical Records (EMR) system. Additionally, the coordinator performs general office and receptionist duties to contribute to an efficient and welcoming healthcare environment.

Essential Job Functions

• Provide professional telephone services, schedule appointments, and send reminders.
• Greet and check in patients, assist with paperwork, and enter information into the EMR system.
• Verify and update patient demographics and insurance eligibility, including obtaining prior referrals.
• Process co-payments and track patient financial responsibilities.
• Coordinate appointments with referring physicians and schedule follow-ups and tests.
• Track and update physician schedules.
• Obtain, scan, and attach medical records to patient charts.
• Maintain the waiting room, ensure a welcoming environment, and prepare refreshments.
• Make reminder calls for labs, follow-ups, and upcoming visits.
• Generate daily clinical summaries and weekly demographic compliance reports.
• Obtain and upload patient photos for charts.

Requirements

Required

• Associate’s or Bachelor’s Degree preferred.
• Strong organization, time management, and attention to detail.
• Excellent telephone etiquette and communication skills.
• Professional, friendly, and confident interpersonal skills.
• Knowledge of medical terminology and insurance verification processes.
• Proficiency in Microsoft Office (Excel, Outlook, Word) and standard office equipment.

Preferred

• Medical office experience.
• Prior experience working in a medical office.
• Experience with multi-line phone systems and EMRs.
• Bilingual proficiency is a plus.
• Knowledge of insurance verification.

Hours: Generally, Monday - Friday.

Additional Details

• Seniority level: Entry level.
• Employment type: Full-time.
• Job function: Health Care Provider.
• Industries: Medical Practices.

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