Patient Relations Coordinator Dr. Shroff

University Hospitals Health System; Cleveland (OH); On-site; USD 85,000 - 110,000; Full time

Job summary

University Hospitals Health System in Cleveland seeks an experienced leader to coordinate and oversee the UH Select program, guiding clinicians and support staff to deliver consistent, high-quality patient care.

The role involves managing operations across Cleveland practices, ensuring compliance, staff training, and strong partnerships with hospital leadership to drive service excellence and patient safety.

Responsibilities

• Co-ordinates all aspects of UH Select program and addresses members and physicians’ needs.
• Assess and address patient care needs with age-appropriate competencies.
• Provide medical assistant coverage for Cleveland-based practices.
• Manage day-to-day activity of UH Select Cleveland practices (databases, supplies, test results, refills, EMR maintenance, scheduling).
• Provide daytime call coverage for program access line.
• Collaborate with hospital departments to improve patient experiences and care outcomes.
• Act as leader in Supervisor’s absence.
• Oversee organization and administration of clinical practice and patient care delivery.
• Staffing responsibility for UH Select practices.
• Create orientation and onboarding processes and annual training for UH Select staff.
• Build partnerships with organizational leaders to meet goals.
• Ensure clinical practice standards meet regulations and accrediting bodies.
• Develop and implement quality improvement and staff engagement programs.
• Participate in professional development and growth of the clinical team.
• Maintain PHI security and comply with UH policies.

Job description

What You Will Do

• Co-ordinates all aspects of UH Select Program by effectively and efficiently handling members and physician’s needs.
• Appropriately assess and evaluate patients and their individual care needs with consideration of development and age specific competencies. Serve as a role model and resource person in mentoring and performance of daily duties.
• Provide medical assistant coverage for Cleveland-based practices.
• Manage day to day activity of UH Select Cleveland practices, including but not limited to: member database, order supplies, retrieve test results, medication refills, EMR maintenance, scheduling, Torchworks, Athena/Soarian responsibilities, enrollments.
• Provide daytime call coverage for program access line.
• Assist staff and coordinate with other departments in the hospital to achieve exemplary patient experiences and optimum care outcomes.
• Assumes the role of leadership in the absence of the Supervisor.
• Assumes responsibility for the organization, coordination, and administration of clinical practice and patient care delivery within UH Select focusing on standards of care, operational and service excellence and quality outcomes.
• Assumes staffing responsibility for UH Select practices.
• Responsible for creating orientation and on-boarding processes, new and annual training for UH Select employees.
• Works to create Strong partnerships and relationships with key organizational leaders to achieve practice goals.
• Ensures clinical practice standards are met in accordance with regulations and accrediting bodies’ principles.
• Develops and implements an effective quality improvement and employee engagement program.
• Participates in the professional development activities and the growth of the clinical team.
• Incorporates acceptable standards of professional practice to improve patient safety, quality and satisfaction.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Equal Opportunity Employer — minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity