Patient Registration Specialist

WarmValley; Fort Washakie (WY); On-site; USD 19,000 - 30,000; Full time

Job summary

Warm Valley Health Care seeks a friendly Patient Registration Specialist to be the welcoming face of our Fort Washakie clinic. You will register patients, maintain accurate demographics and insurance data in the EHR, and coordinate appointment scheduling with clinical staff.

The role emphasizes confidentiality, HIPAA adherence, and cultural sensitivity to honor community traditions. Prior healthcare front desk experience is valued, with opportunities to collaborate across teams and participate

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of customer service/front office experience in healthcare preferred.
• Knowledge of medical terminology and basic insurance processes desirable.
• Proficient in Word, Excel, Outlook; ability to learn new software.

Responsibilities

• Greet patients, visitors, and staff with professionalism and cultural sensitivity.
• Register new and returning patients with accurate demographic, insurance, Tribal, and contact information in the EHR.
• Schedule, confirm, and reschedule appointments with clinical staff and providers.
• Answer and direct phone calls, take messages, or route calls as needed.
• Ensure patient forms are completed, updated, and scanned into the EHR.
• Maintain patient confidentiality and comply with HIPAA regulations.

Skills

Customer service

Front office

Communication

Multitasking

Confidentiality

Education

High school diploma or equivalent

Healthcare office coursework preferred

Tools

Microsoft Office

EHR software

Job description

Join the Warm Valley Health Care Team - Patient Registration Specialist

Warm Valley Health Care is seeking a dedicated and friendly Patient Registration Specialist to be the welcoming face of our clinic in Fort Washakie, WY. As the first point of contact for patients and visitors, you'll play a key role in creating a warm and professional atmosphere while handling essential administrative functions that support the delivery of high-quality care.

In this role, you'll be responsible for greeting patients, visitors, and staff with courtesy, professionalism, and cultural sensitivity. You will register new and returning patients, accurately entering demographic, insurance, Tribal, and contact information into the electronic health record (EHR). You'll also schedule, confirm, and reschedule appointments in coordination with providers and clinical staff to ensure optimal patient care. Answering and directing phone calls promptly, taking messages, or routing calls as needed will be part of your day-to-day tasks.

Additionally, you will ensure patient forms are completed, updated, and scanned into the EHR system, all while maintaining confidentiality and adhering to HIPAA regulations and clinic policies. Your collaboration with nursing and provider teams will be essential to maintain the flow of patients through the clinic, ensuring timely care and efficiency.

The ideal candidate will also assist with clerical duties such as filing, faxing, and copying, participate in staff meetings, and contribute to quality improvement initiatives. Above all, we are looking for someone who is passionate about promoting a culturally respectful environment, honoring the values and traditions of the community we serve.

Key Responsibilities:

• Greet patients, visitors, and staff with professionalism, courtesy, and cultural sensitivity.

• Register new and returning patients, ensuring accurate entry of demographic, insurance, Tribal, and contact information into the electronic health record (EHR).

• Schedule, confirm, and reschedule appointments in coordination with clinical staff and providers.

• Answer and direct phone calls promptly, take messages, or route calls as needed.

• Ensure all patient forms are completed, updated, and scanned into the EHR system.

• Maintain patient confidentiality and comply with HIPAA regulations.

• Communicate with nursing and provider teams to support the flow of patients through the clinic.

• Perform clerical duties, such as filing, faxing, and copying, as needed.

• Actively participate in staff meetings, training, and quality improvement initiatives.

• Promote a culturally respectful environment in line with the values and traditions of the community served.

Qualifications:

• High school diploma or equivalent required; post-secondary coursework in office administration or healthcare preferred.

• Minimum of 1 year of customer service or front office experience, preferably in a healthcare setting.

• Knowledge of medical terminology and basic insurance processes is desirable.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook), and comfortable learning new software systems.

• Strong organizational, communication, and interpersonal skills.

• Ability to manage multiple tasks, prioritize effectively, and work in a fast-paced environment.

• Commitment to confidentiality and patient privacy.

• Experience or familiarity with Native American cultures and communities is highly valued.

Work Environment:

• Professional healthcare clinic environment with regular interaction with patients, staff, and community members.

• Flexible scheduling (evenings/weekends) will be required based on clinic needs.

Warm Valley Health Care offers a professional clinic setting where cultural respect, teamwork, and quality care are at the heart of everything we do. If you're organized, personable, and passionate about making a difference in your community, we encourage you to apply.

Preference will be given to qualified Eastern Shoshone tribal members, then other qualified federally recognized Indian tribal members and then other qualified candidates.

• Applicants must submit a copy of Tribal Enrollment card or CIB for Indian Preference.
• Veterans who meet the minimum qualifications and provide documentation of an honorable discharge (DD214) from any branch of military service are entitled to receive preference points during the interview process.

Any offer of employment is contingent upon a negative drug test, reference checks and background check. Refusal to undergo required testing or testing positive will render the applicant ineligible for employment.

• Must pass pre-employment drug screening.
• Successfully pass the employment background check.