Patient Registration Representative I

Hutchinson Clinic P A; Hutchinson (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Hutchinson Clinic in Hutchinson, KS is seeking a Full Time Customer Service representative to assist patients with scheduling appointments and accessing care. You will verify account information, handle billing inquiries, collect payments, and support the Business Office with payment plans when needed.

Required is six months in customer service, a high school diploma or GED, and strong written and interpersonal skills. The role is performed in a call-center style clinic environment on-site.

Qualifications

• Six months of customer service or related experience.
• High school education or GED equivalent.
• Basic knowledge of Word, Outlook and Excel.
• Excellent interpersonal and written skills for patients and staff.
• Ability to apply concepts of excellent customer service and maintain confidentiality.

Responsibilities

• Assist patients with scheduling appointments promptly and courteously.
• Check-in patients and verify/update account information.
• Provide information on billing inquiries and collect payments in person or by phone.
• Manage cash drawer and prepare deposits as required.
• Coordinate with the Business Office to develop payment plans when needed.
• Attend training and meetings as requested.
• Uphold compliance and accreditation requirements (e.g., OSHA, HIPAA).

Skills

Customer service

Interpersonal skills

Written communication

Basic math

10-key calculator

Education

High School Diploma or GED

Tools

Microsoft Word

Outlook

Excel

Job description

Job Details

Job Location: Hutchinson Clinic - Hutchinson, KS 67502

Position Type: Full Time

Job Category: Customer Service

Role:

Provide excellent customer service to patients in the process of scheduling appointments and accessing care. Assist patients with resolving questions and concerns regarding their account.

Essential Functions & Responsibilities:

• Assist patients with scheduling appointments in a prompt, courteous and helpful manner.
• Check-in patients for their appointment; verify and update account information.
• Provide information in response to patient billing inquiries and collect payment on account in person at time of service and over the phone.
• Manage cash drawer by counting funds at beginning of shift, printing Phreesia report at end of shift and reconciling against funds on hand. Prepares deposit of funds in excess of $100 daily.
• Facilitate contact between patient and Business Office to develop payment plan when needed.
• Attend training events and meetings upon request.
• Consistently demonstrate good use of time and resources.
• Regularly support compliance and accreditation efforts as assigned (e.g., OSHA, HIPAA).
• Be familiar with and consistently implement the organizations mission and all approved policies, protocols, and procedures.
• Performs other duties that may be assigned from time to time.

Qualifications

• Experience: Six months of customer service or other related experience required.
• Education: High School Education or GED equivalent.
• Other Skills:
  • Basic knowledge of Microsoft Word, Outlook and Excel applications.
  • Excellent interpersonal and written skills for use with patients, staff, and other health care professionals.
  • Ability to apply concepts of excellent customer service (e.g., follow through, courtesy, tact and professionalism).
  • Basic math skills and ability to use a 10 key calculator.
  • Ability to maintain good judgement when handling sensitive and personal information

Work Environment & Physical Requirements

• Work may require sitting for long periods of time; also stooping, bending, and stretching for files and supplies.
• Requires manual dexterity sufficient to operate a computer keyboard.
• Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
• Work is performed in a call center environment, - indoors with regular noise from coworkers taking calls.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Hutchinson Clinic.