Patient Registration Representative

KidMed Urgent Care; Stafford (VA); On-site; USD 22,000 - 32,000; Full time

Job summary

KidMed Urgent Care in Stafford, VA seeks a Patient Registration Representative to register patients quickly and accurately, acting as the first point of contact with frontline staff. You will collect demographic and insurance information, verify eligibility, collect co-pays, and help ensure smooth patient flow in a fast-paced clinic.

The role requires strong communication, HIPAA awareness, basic EMR system knowledge, and a friendly, professional demeanor.

Qualifications

• High School Diploma or GED required.
• One year experience in patient registration preferred.
• One year experience with health insurance preferred.
• Familiarity with EMR systems and HIPAA regulations is a plus.

Responsibilities

• Register patients accurately with demographic and insurance data.
• Serve as primary contact between patients and medical staff.
• Greet patients upon arrival with a positive attitude.
• Confirm insurance eligibility and collect co-pays.
• Reconcile payments at shift end and address overdue accounts.
• Answer incoming calls and route to appropriate parties.
• Interpret billing statements and participate in trainings.
• Fax/email lab results to appropriate recipients.
• Set up installment payment plans and maintain a clean workspace.

Skills

Computer literacy

EMR systems

Communication skills

Customer service

HIPAA knowledge

Education

High School Diploma or GED

Experience in patient registration

Job description

Job Summary

The Patient Registration Representative will perform various duties such as registering patients in a fast-paced environment, while maintaining accuracy and efficiency.

Essential Functions/Responsibilities

• Entering patient demographic and insurance information accurately.
• Serving as the primary contact between patients and the medical personnel.
• Greeting patients upon arrival with a friendly demeanor and helpful attitude.
• Confirming insurance eligibility.
• Collecting co-pays and balances due at the time of registration.
• Reconciling payments at the end of each shift.Addressing accounts that are past due at the time of registration.
• Answering incoming phone calls and forwarding to the appropriate parties.
• Interpreting billing statements.
• Participating in mandatory trainings and attending staff meetings.
• Faxing and/or emailing confirmed lab results to the appropriate parties.
• Setting up installment payment plans.
• Maintaining a clean work environment.

Knowledge, Skills, And Abilities

• Computer literacy (log in, log out, search engines, etc.)
• Knowledge of electronic medical record (EMR) systems
• Strong telephone and in-person communication skills
• Outstanding customer service and interpersonal skills
• Knowledge of HIPAA and PHI (Protected Health Information) laws/regulations

Required Education/Experience

• High School Diploma or GED required
• One year experience in patient registration (preferred)
• One year experience with health insurance (preferred)