Patient Registration Representative

Pride Health; Columbus (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement plan

Life & disability insurance

Employee assistance program

Legal support

Pet insurance

Employee discounts

Job summary

Pride Health is hiring for a Phlebotomy - PSC Registration Clerk to support front-office operations at a Patient Service Center. You will greet patients, assist with kiosk check-in, verify information, and handle data entry, insurance billing/payments, and order verification.

The role requires strong communication, reliability, and the ability to work in a high-volume environment, with flexibility for weekends and overtime.

Qualifications

• 1+ year of customer service experience.
• Data entry, keyboarding, and PC experience (preferred).
• Medical terminology knowledge is helpful but not required.
• Previous front-office, clerical, receptionist, or healthcare customer service experience is a plus.

Responsibilities

• Greet and assist patients in a courteous and professional manner.
• Assist patients with kiosk check-in and verify information for accuracy.
• Contact clients to obtain or clarify patient orders.
• Handle patient and customer inquiries and complaints using established procedures.
• Perform clerical duties including filing, faxing, mailing, and data entry.
• Answer telephone calls professionally and provide appropriate assistance.
• Maintain compliance with HIPAA and company policies, procedures, and safety standards.
• Use established test translation tables and protocols as required.
• Stock and maintain office supplies.
• Complete required training and assigned special projects.
• Demonstrate organizational commitment and maintain attendance standards.
• Perform additional duties as assigned to meet customer and operational needs.

Skills

Verbal communication

Written communication

Customer service

Interpersonal skills

Organizational skills

Multitasking

Procedural adherence

Independent judgment

Weekend availability

Data entry

Tools

Data entry software

Job description

Pride Health is hiring for Phlebotomy - PSC Registration Clerk for its health care client.

Job Summary

Responsible for front-office operations at a Patient Service Center (PSC), including customer service, patient registration, data entry, insurance billing/payments, order verification, issue resolution, HIPAA compliance, and supply management. May provide support across multiple locations.

Key Responsibilities

• Greet and assist patients in a courteous and professional manner.
• Assist patients with kiosk check-in and verify information for accuracy.
• Contact clients to obtain or clarify patient orders.
• Handle patient and customer inquiries and complaints using established procedures.
• Perform clerical duties including filing, faxing, mailing, and data entry.
• Answer telephone calls professionally and provide appropriate assistance.
• Maintain compliance with HIPAA and company policies, procedures, and safety standards.
• Use established test translation tables and protocols as required.
• Stock and maintain office supplies.
• Complete required training and assigned special projects.
• Demonstrate organizational commitment and maintain attendance standards.
• Perform additional duties as assigned to meet customer and operational needs.

Required Qualifications

• 1+ year of customer service experience

Preferred Qualifications

• Data entry, keyboarding, and PC experience.
• Medical terminology knowledge is helpful but not required.
• Previous front-office, clerical, receptionist, or healthcare customer service experience is a plus.

Required Skills

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work effectively in a high-volume environment.
• Ability to follow established procedures and exercise sound independent judgment.
• Flexible availability, including weekends, holidays, and overtime based on staffing needs.

Physical Requirements

• Prolonged standing and sitting.
• Walking, bending, kneeling, reaching, and twisting.
• Ability to lift up to 25 lbs. and carry up to 15 lbs. for several minutes at a time.
• Frequent verbal communication and visual attention to detail.

Pride-Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Pride-Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Pride-Health is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.