Patient Registration Representative

R1 RCM; Cedar City (UT); On-site; USD 22,041 - 28,929; Full time

Job summary

R1 RCM on-site at Intermountain Cedar City Hospital seeks a Patient Registration Representative to greet patients, verify information, and guide them through the check-in process with empathy. You’ll work across systems to ensure accurate data capture and timely access to care in a fast-paced environment.

As the first contact for patients, you’ll gather details, explain insurance forms, and help with cost estimates while collaborating with clinical teams to keep patient flow smooth.

Qualifications

• Exceptional customer service experience, communication, and interpersonal skills.
• Strong composure and professional demeanor in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Experience with patient access, medical registration, insurance verification, or front desk work is a plus.
• High School Diploma or GED.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Call handling

Adaptability

Education

High School Diploma or GED

Job description

Patient Registration Representative

On‑Site: Intermountain Cedar City Hospital
Schedule: Tuesday & Wednesday: 2:30 PM–12:00 AM and Friday & Saturday: 4:30 PM–2:00 AM

Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are the leading provider of technology‑driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you’ll be part of a mission‑driven team that blends advanced technology with real‑world service to create exceptional patient experiences.

As a Patient Registration Representative, you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care. This is more than registration—it’s a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success.

What You’ll Do

• Provide exceptional customer service and assist patients and families with the check‑in process, working across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast‑paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co‑pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.

What We’re Looking For

• Exceptional customer service experience, communication, and interpersonal skills.
• Strong composure and professional demeanor in a fast‑paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk work is a plus (but not required).
• High School Diploma or GED.
• Ability to pass background check, drug test, and meet vaccination requirements.

What You’ll Gain

• Experience in healthcare administration & patient access.
• Exposure to revenue cycle, insurance processes, and hospital operations.
• Opportunity for growth within R1.
• A team environment focused on innovation, collaboration, and patient experience.
• Meaningful work supporting patients during urgent and emotional moments.

Why You’ll Love This Job

Make a real difference: patients lean on you for support and reassurance. You’ll be more than a data collector—you’ll be a calm, helpful presence during stressful times.

Learn healthcare from the ground up: from insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long‑term career growth.

Fast‑paced, never boring: you’ll move between systems, phone calls, and in‑person interactions – balancing accuracy with compassion, working alongside clinicians and emergency staff.

Supportive team environment: we’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed.

For this US‑based position, the base pay range is $16.00 – $21.10 per hour, with individual pay determined by role, level, location, job‑related skills, experience, and relevant education or training.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination, shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312‑496‑7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights. California Consent.

To learn more, visit: R1RCM.com.

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