Patient Registration Rep - Doctors Hospital - 3:30p -12a - Rotating Weekends

OhioHealth Corporation; United States; Sur place; USD 25 000 - 33 000; Plein temps

Résumé du poste

OhioHealth Corporation is seeking a patient access associate to begin the Revenue Cycle process by collecting accurate demographic and financial information to ensure clean claims and timely reimbursement. The role emphasizes exceptional customer service during encounters with patients, families, visitors, and OhioHealth physicians and staff.

The position requires strong communication and organizational skills, with evening shift hours and a 40-hour work week.

Qualifications

• Excellent communication, organization, and customer service skills.
• Proficiency with basic computer systems and data entry.

Responsabilités

• Identify patient in EMR and verify demographics accurately.
• Enter accurate patient demographic and financial information per standard work process.
• Provide exceptional customer service during encounters with patients, families, visitors, and physicians.
• Perform registration functions in Patient Access areas.
• Verify insurance eligibility and secure authorizations as needed.
• Explain billing procedures and collect patient out-of-pocket expenses.
• Assist with training new associates and support department workflows.

Connaissances

Customer service

Communication

EMR familiarity

Formation

High School diploma or GED

Description du poste

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.

Job Description Summary:

This position begins the Revenue Cycle process by collecting accurate demographic and financial information to produce a clean claim necessary to receive timely reimbursement. In addition, this position provides exceptional support and customer service during encounters with patients, families, visitors, and OhioHealth Physicians and associates.

Shift:

330p-12a

Schedule:

biweekly rotation:

• Week 1: Sunday, Monday, Wednesday, Thursday, Friday
• Week 2: Monday, Tuesday, Wednesday, Friday, Saturday

Responsibilities And Duties:

• Accurately identifies patient in EMR system.
• Obtains and enters accurate patient demographic and financial information through a standard work process (via phone, virtual, face to face and/or bedside location) to complete registration all while maintaining patient confidentiality and providing exceptional customer service.
• Provides exceptional customer service during every encounter with patients, families, visitors, and OhioHealth physicians and associates.
• Performs registration functions in any of the Patient Access areas.
• Uses critical thinking skills to make decisions, resolve issues, and/or **escalate** concerns when they arise.
• Uses various computer programs to enter and retrieve information.
• Verifies insurance eligibility using online eligibility system, payer websites or by phone call.
• Secures and tracks insurance authorizations and processed BXC patients.
• Transcribes ancillary orders.
• Scheduled outpatients.
• Generates, prints and provides patient estimates utilizing price estimator products.
• Collects patient's Out of Pocket expenses and past balances to meet individual and departmental goals.
• Attempts to collect residual balances from previous visits.
• Answers questions or concerns regarding insurance residuals and self-pay accounts.
• Uses knowledges of CPT codes to accurately select codes from clinical descriptions.
• Generates appropriate regulatory documents and obtains consent signatures.
• Identifies and/or determines patient Out of Network acceptance into the organization.
• Reviews insurance information and speaks to patients regarding available financial aid.
• Explains billing procedures, hospital policies and provides appropriate literature and documentation.
• Scans required documents used for claim submission into patient's medical record.
• Escorts or transports patients in a safe and efficient manner to and from various destinations.
• Assists clinical staff in administrative duties as needed.
• Complies with policies and procedures that are unique to each access area.
• Assists with training new associates.
• Oversees functions of reception desks and lobbies including, but not limited to, cleanliness and order of lobbies and surrounding work areas.
• Goes to the Nursing Units to register or obtain consents.
• Uses multi-line phone system, transferring callers to appropriate patient rooms or other locations.
• Makes reminder phone calls to patient.
• Processes offsite registrations; processes offsite paper registrations; processes pre-registered paper accounts.
• Maintains patient logs for statistical purposes.
• Reviewed insurance information and determines need for referrals and/or financial counseling.
• Educations patients on MyChart, including its activation.
• Based on Care Site, may also have responsibility for Visitor Management which includes credentialing visitors and providing wayfinding assistance to their destination.

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time

Minimum Qualifications:

High School or GED (Required)

Additional Job Description:

SPECIALIZED KNOWLEDGE

Excellent communication, organization, and customer service skills. Basic computer skills. One to two years precious experience in a medical office setting.

Work Shift:

Evening

Scheduled Weekly Hours :

40

Department:

Main Registration

Join us!

if your passion is to work in a caring environment

if you believe that learning is a life-long process

if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origi