Patient Registration Rep

Central Florida Health Care; Winter Haven (FL); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Federal Student Loan Forgiveness: PSLF

Excellent medical, dental, vision, and

Employer Paid Long-Term Disability

Life Insurance up to 1x salary

Paid Time Off and Holidays

CME Reimbursement

401k with matching

Recognition for staff productivity

Descripción de la vacante

Central Florida Health Care, Inc. is seeking a Patient Registration Representative to serve as the first point of contact in our Winter Haven clinic.

You will greet patients, collect demographics, verify insurance, and facilitate data entry across EMR systems under the Health Center Administrator's supervision. You will support scheduling, billing, and compliance with HIPAA and policy guidelines while maintaining accuracy and professionalism in a busy clinic setting.

Formación

• High School diploma or GED required.
• Graduate of an accredited Medical Assistant program or relevant healthcare experience.
• 1 year of health care data entry/medical records/receptionist experience preferred.
• Computer literacy required.
• Bilingual: fluent in English; Spanish or Creole preferred.

Responsabilidades

• Greet patients and register them according to CFHC’s patient flow model.
• Understand and apply EHR processes, IDCOP, Sliding Fee Scale, HIPAA, and Medical Record policies.
• Create new patient accounts and retrieve existing accounts in all EMR systems.
• Proficiency in scheduling, registration, and billing applications.
• Gather demographics, financial, educational, and occupational information from patients.
• Verify insurance coverage and obtain prior authorizations as needed.
• Review and ensure accuracy of claim data at end of visit (codes, payments, etc.).
• Schedule new and follow-up appointments; balance daily cash drawer; generate end-of-day reports.

Conocimientos

Customer service

Self-starter

Interpersonal skills

Computer literacy

Organized

Cultural sensitivity

Office equipment proficiency

Educación

High School diploma or GED

Graduate of Medical Assistant program or relevant experience

Descripción del empleo

Reports to: Health Center Administrator

FLSA Status: Non-Exempt
Personnel Supervised: None

POSITION SUMMARY:

The Patient Registration Representative is responsible for providing indirect patient care in the clinic under the direction and supervision of the Health Center Administrator. The Patient Registration Rep is expected to work well with every member of the team in order to ensure optimal outcomes for patients’ health. This position requires strong teamwork and communication skills. The Patient Registration Rep has the important role of “first contact” for greeting patients, gathering patient demographics, occupational, educational and financial information. Responsible for data entry, registration, insurance eligibility, collection, and balancing end of day activities.

MINIMAL QUALIFICATIONS:

• Education: High School graduate or GED
• Graduate of an accredited Medical Assistant Program or relevant experience
• Experience: 1 year in a health care setting in data entry/medical records/receptionist preferred.
• Computer literacy
• Bilingual: Fluent in English - (Spanish or Creole) – preferred

SKILLS:

• Passion for customer service
• Self-starter
• Good interpersonal skills
• Computer literate
• Organized
• Ability to work effectively with people of varied cultures
• Ability to use all office equipment.

RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following:

• Acknowledge/greet patients and process patients in accordance with CFHC’s patient flow model.
• Knowledge of EHR processes, IDCOP, Sliding Fee Scale, HIPAA, Joint Commission, Medical Record policy, scheduling, patient rights and grievance processes.
• Create new patient accounts and retrieve established patient accounts from all EMR systems.
• Establish proficiency in all scheduling, registration and billing applications
• Gather pertinent data on all patients: demographics, financial, educational and occupational (migrant/seasonal, other).
• Knowledge of verification of insurance coverage, check eligibility, obtains authorizations as needed.
• Review accuracy and completeness of claim at end of visit, i.e., data entry, procedure codes, money collected, etc.
• Schedule new and follow-up appointments, as needed.
• Maintain cash drawers. Complete end of day Daily Summary Sheet and balance activities for the day run the reports (Billing Summary, Individual users and all users report)
• Complete reports as requested by management.
• Participate in staff outreach and off-site health care programs as requested by the Health Center Administrator to represent CFHC in the community.
• Report as needed to Health Center Administrator any pertinent information or situations that impact on patient care or CFHC liability.
• Attend and participate in mandatory CFHC meetings (Center Specific meetings, Corporate meetings, and other meeting).
• Demonstrate ability to work cooperatively with other members of the patient care team. Be supportive of coworkers.
• Always maintain a neat and professional appearance.
• Collect appropriate money for visit per sliding fee scale and Co-Payments
• Ability to work effectively in all areas of medical and dental services.
• Follow all protocols associated with CFHC being a patient centered medical home. i.e . Web enabling patients into the patient portal and identifying which patients are having a transition in their care.
• Other duties as assigned.

BENEFITS:

• Competitive Salary Federal Student Loan Forgiveness: PSLF – 10-year commitment, 120 loan payments and at the end of the commitment, the remaining loan is forgiven Excellent medical, dental, vision, and pharmacy benefits Employer Paid Long-Term Disability Insurance Employer Paid Life Insurance equivalent to 1x your annual salary Voluntary Short-Term Disability, additional Life and Dependent Life Insurance are available Malpractice Insurance Paid Time Off (PTO) – 4.4 weeks per year pro-rated Holidays (9.5 paid holidays per year) Paid Birthday Holiday CME Reimbursement 401k Retirement Plan after 1 year of service (w/matching contributions) Staff productivity is recognized and rewarded

PHYSICAL REQUIREMENTS:

• Requires 80% or more time spent sitting/standing/walking.
• Independently mobile.
• Ability to lift weight equivalents that would be required with occasionally repositioning equipment and lifting supplies.
• Ability to adapt and function in varying environments of workload, patient acuity, worksites, and work shifts.