Patient Registration & Front Desk Specialist

Memorial Health System - Ohio; Marietta (OH); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Benefits package

Job summary

Memorial Health System - Ohio is seeking a Registration Receptionist to support the medical practice by greeting patients, scheduling, handling copays and payments, and maintaining patient records with strict confidentiality.

The role emphasizes accuracy in data entry, insurance verification, and coordinating with financial counselors. It requires a high school diploma or GED and 1+ year in a medical setting, with a preference for 2+ years of experience.

Qualifications

• High School Diploma, GED, or equivalent required.
• Minimum of 1-year relevant experience required.
• In lieu of experience, Associates Degree may be considered based on relevancy of experience.
• Minimum of 2 years of experience in a medical practice environment preferred.

Responsibilities

• Receives and directs phone calls to appropriate person and serves as the receptionist for the department by responding in a helpful way to all inquiries, answering telephone by following Hospital telephone etiquette guidelines, taking phone messages are documented accurate and complete, and screening call to determine the urgency and nature of the call and either refers calls to the appropriate staff/manager or takes a message and maintaining office records and logs as directed by supervisor.
• Demonstrates appropriate use of AIDET when registering patients.
• Enters new patient data and/or verifies patient records are up-to-date, confirms the completeness of the electronic health record (EHR), makes changes as necessary, and completes an accurate registration.
• Verifies insurance eligibility and benefits on each patient.
• Collects out-of-pocket liabilities from patients upfront and applies and reconciles daily point-of-service cash reports.
• Refers patient accounts to financial counselors when further explanation/education is needed regarding out-of-pocket liabilities, payment plans, etc.
• Operates a variety of office equipment effectively.
• Assumes all other duties and responsibilities as necessary.

Skills

Phone etiquette

Data entry

Communication skills

Medical office environment

Education

High School Diploma, GED, or equivalent

Associates Degree (relevant)

Tools

Microsoft Office

Job description

Memorial Health System - Ohio is seeking a Registration Receptionist to support the medical practice by greeting patients, scheduling, handling copays and payments, and maintaining patient records with strict confidentiality.

The role emphasizes accuracy in data entry, insurance verification, and coordinating with financial counselors. It requires a high school diploma or GED and 1+ year in a medical setting, with a preference for 2+ years of experience.