Patient Registration Coordinator

New Season; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

New Season Treatment Centers in Durham, NC seeks a friendly front desk/registration associate to greet patients, process registrations, and admit individuals to our outpatient care center. You will be the first point of contact, handling scheduling and inquiries with compassion and accuracy.

Key functions include pre-registration, collecting copays, verifying insurance, and coordinating with clinicians and their team to support patient flow and timely care.

Qualifications

• High School Diploma or GED required.
• 1 year of receptionist or cashier experience in healthcare preferred.
• 1 year of healthcare experience required.
• Strong customer service and communication skills.

Responsibilities

• Complete pre-registration for new clients and schedule appointments.
• Assist with intake orientation and center inquiries.
• Collect co-pays and verify insurance benefits.
• Maintain and update patient demographics and billing information.
• Collaborate with program staff to support patient care.

Skills

Customer service

Communication

Reading & writing

Computer literacy

Time management

Education

High School Diploma or GED

Tools

Electronic Health Records

Job description

Description

For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providing safe, quality and best in class care for individuals living with Opioid Use Disorder ("OUD"). Operating in over 70 treatment centers in multiple states, our team members are engaged in medication-assisted treatment, counseling, support, and care management of individuals living with OUD. We treat the whole person and, in so doing, address the underlying causes of OUD in an effort to provide a continuum of care that not only addresses treatment needs but supports the patient on their journey to recovery.

Job Summary

This position is responsible for performing clerical and administrative services in greeting, registering, and admitting patients, in a healthcare facility. Also, responsible for identifying the best methods to schedule patient appointments accordingly.

Essential Functions

Complete the pre-registration process for all new clients and schedule appointments accordingly, including orientation of new patients, monitoring all patient activities on center premises, and providing customer service as a point of contact for patient inquiries, as applicable. Collects co-payments and patient financial responsibility at the time of service. Ensures that all necessary demographics, billing, and clinical information obtained has been entered in the registration system with timeliness and accuracy. Maintain strong communication with Program Director, physicians, and other nursing staff regarding intakes. Verify insurance benefits and obtain prior authorization as necessary. Complete Administrative tasks including answering phones. Adheres to the service policy and principle of CMG/New Seasons. Other duties assigned.

Supervisory Responsibilities

(This position will supervise non-exempt staff in support roles performing duties described in "Essential Functions".).

None

Essential Qualifications

(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

Education/Licensure/Certification

This position requires a High School Diploma or GED.

Required Knowledge

The candidate will have a strong customer service background, knowledge of electronic health records systems, and medical insurance.

Experience Required

This position requires a minimum of 1-year receptionist and cashier or other related experience and a minimum of 1-year of healthcare experience.

Skill and Ability

The position requires the ability to read, write legibly, and comprehend written and spoken words. Basic computer literacy, and the ability to effectively learn new software programs. Use strong communication skills. Ability to read, analyze, and interpret the most complex documents. Ability to effectively present information to management, public groups, and customers.

Physical Demands / Work Environment

(The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Finger Dexterity: Use primarily for writing, operating calculator, telephone, keyboard, and other office equipment.

Talking: To convey detailed or important instructions to employees, patients, and applicants.

Hearing: Ability to hear normal conversations and receive ordinary information.

Vision: Average, ordinary, visual acuity necessary to observe patients and work on computers. Clear vision at 20 inches or less and distant vision at 20 feet or more.

Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 pounds of force occasionally.

Working Conditions: Ability to operate in an open work area with moderate everyday noise.

Core Competencies

• Analytical Skills


• Business Acumen/Understanding the Organization


• Communication


• Detail Orientation/Attention to Detail


• Ethics/Values/Integrity


• Information Gathering


• Problem Solving


• Time Management

Mental Activities

(The mental activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Reasoning Ability

Ability to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to maintain confidentiality.

Mathematics Ability

Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Language Ability

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, employees, patients, and the general public.

Job or State Requirements

N/A