Patient Registration Coordinator

Behavioral Health Group (BHG); Brooklyn Park (MD); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Flexible schedule

No nights

No Sundays

Paid time off

Holidays off

Medical, dental and vision

Life insurance

Disability protection

401(k) match

Quarterly bonus potential

Certificate/licensure incentives

Employee assistance program

Wellness services

Discounts

Tuition reimbursement

Job summary

Behavioral Health Group (BHG) is seeking a Patient Registration Coordinator to be the friendly face greeting patients and visitors. You will register and verify demographic and insurance details, explain benefits, and collect copays, ensuring accurate daily financial processing.

The role is full-time and on-site with a 5:30 AM - 2:00 PM schedule, offering comprehensive benefits, growth opportunities, and certification support within a large network focused on recovery services.

Qualifications

• High school diploma or equivalent required.
• One year of general office clerk experience with basic math, accounting and cash handling.
• Valid driver’s license and front desk/billing experience preferred.
• Experience in healthcare settings and ability to verify insurance.

Responsibilities

• Register new and returning patients and verify demographic, insurance and ID information.
• Verify insurance eligibility, benefits and prior authorizations for patient understanding.
• Explain insurance benefits and financial responsibilities with empathy.
• Collect patient payments and process daily financial transactions accurately.
• Answer incoming calls and provide helpful, compassionate support.
• Maintain patient privacy and support regulatory compliance.

Skills

Customer service

Communication

Data entry

Cash handling

Front desk

Insurance verification

Education

High school diploma or equivalent

Tools

Billing software

Medical office software

Office equipment

Job description

Patient Registration Coordinator

We’re looking for a Patient Registration Coordinator who can serve as the welcoming face of BHG. With us, you’ll play a critical role in serving patients throughout their recovery journey by being the first face they see, ensuring successful patient processing, and verifying patient eligibility. If you want to make an impact on the lives of many, join us in our mission to break patients free of addiction and rebuild hope.

Schedule: 5:30 AM - 2:00 PM Monday - Friday, fully on-site

Pay: $19.00 - $21.00 hourly + bonus structure

What BHG Can Offer You

Work-Life Balance

• Flexible and predictable schedules.
• Early in/early out hours.
• No nights and no Sundays.
• Generous paid time off.
• Enjoy holidays off.

Comprehensive Benefits

• Medical, dental and vision coverage, plus life insurance and disability protection.
• Competitive discretionary 401(k) match.

Recognition and Rewards

• Competitive compensation.
• Quarterly bonus potential.
• Incentives for certifications or licenses.

Employee Perks

• Employee Assistance Program (EAP).
• Self-care and wellness services.
• Exclusive discounts on various services and entertainment options.

Grow With Us

• Role-based training programs.
• Developmental opportunities.
• Clinical supervision hours.
• Certification support.
• Career advancement pathways with our leveling program.
• Tuition reimbursement.

What You’ll Do

Provide Care

• Be one of the first friendly faces patients and visitors see, creating a warm and professional experience from the moment they arrive.
• Register new and returning patients while verifying demographic, insurance, and identification information.
• Verify insurance eligibility, benefits, and prior authorizations to help patients understand their coverage.
• Clearly explain insurance benefits, financial responsibilities, and payment expectations, answering questions with empathy and professionalism.
• Collect patient payments, including copays, deductibles, and coinsurance, while accurately processing daily financial transactions.
• Answer incoming phone calls promptly and provide helpful, compassionate support.
• Build positive, professional relationships with patients while protecting their privacy and maintaining accountability.
• Support compliance with applicable federal, state, and local regulations.

Manage Documentation & Inventory

• Prepare and distribute weekly reports and generate monthly statements when needed.
• Maintain accurate financial records and help ensure the security of clinic funds.
• Process third-party reimbursements, including Medicaid, when applicable.
• Support daily office operations through filing, scanning, copying, and data entry.
• Assist with census reporting and caseload tracking.
• Maintain office supplies and coordinate supply orders.
• Perform work-related errands, including mail delivery and bank deposits.

Required Qualifications

• High school diploma or equivalent.
• One year of experience as a general office clerk with basic math, accounting skills, and cash handling experience.
• Valid driver’s license.
• Experience in front desk, admissions, billing, and/or collections.

Preferred Qualifications

• Experience in healthcare.
• Knowledge and use of typical office equipment (calculator, fax machine, copier, computer, telephone, postage meter, scales, scanner, and computer programs).
• Strong customer service and interpersonal communication skills.
• Accurate data entry and basic keyboarding skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities.
• Ability to enforce fee collection policies.

Physical Requirements and Working Conditions

• Fast-paced clinical environment with period of increased activity.
• Exposure to patients with substance use disorders, mental health conditions, infectious diseases, and criminal justice involvement.
• Prolonged standing, bending, and stooping.
• Alternating between sitting and standing throughout the workday.
• Potential exposure to bloodborne pathogens.
• Use of appropriate personal protective equipment (PPE) when required.
• Frequent keyboarding and computer use.

Our Team

At BHG, we thrive on the greatness of our people. Join us and become part of a community that values excellence, integrity, and making a real difference in the lives of others. BHG is the largest network of Joint Commission-accredited treatment centers and a leading provider of opioid addiction treatment services. With over 110 locations in 24 states, our team of more than 1,900 employees serves over 42,000 patients and helps patients find real recovery.

BHG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.