Patient Registration Coordinator

Behavioral Health Group - BHG; North Charleston (SC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Flexible schedules

Generous PTO

Holidays off

Medical/Dental/Vision coverage

401(k) match

Job summary

Behavioral Health Group - BHG is seeking a Patient Registration Coordinator in South Carolina. You will greet patients, register new and returning clients, verify insurance details, and explain benefits and costs with empathy.

The role emphasizes accurate charge capture, timely payments, and friendly, professional support in a fast-paced clinic environment. This position offers predictable hours with weekday shifts, a focus on work-life balance, and opportunities for growth through training and

Qualifications

• High school diploma or equivalent.
• One year of experience as a general office clerk with basic math, accounting skills, and cash handling experience.
• Valid driver’s license.
• Experience in front desk, admissions, billing, and/or collections.

Responsibilities

• Register new and returning patients and verify demographic, insurance, and identification information.
• Verify insurance eligibility, benefits, and prior authorizations to help patients understand coverage.
• Explain insurance benefits, financial responsibilities, and payment expectations with empathy.
• Collect patient payments, including copays, deductibles, and coinsurance, accurately processing transactions.
• Answer incoming calls promptly and provide helpful, compassionate support.
• Maintain accuracy of financial records and assist with daily office operations.

Skills

Front desk

Billing

Collections

Customer service

Interpersonal communication

Education

High school diploma or equivalent

Tools

Office equipment

Job description

What You’ll Do

We’re looking for a Patient Registration Coordinator who can serve as the welcoming face of BHG. With us, you’ll play a critical role in serving patients throughout their recovery journey by being the first face they see, ensuring successful patient processing, and verifying patient eligibility. If you want to make an impact on the lives of many, join us in our mission to break patients free of addiction and rebuild hope.

Schedule

Monday - Friday 4:50AM - 1:00PM / Rotating Saturday shift

Pay

Negotiable Pay Range

What BHG Can Offer You

Work-Life Balance

• Flexible and predictable schedules.
• Early in/early out hours.
• No nights and no Sundays.
• Generous paid time off.
• Enjoy holidays off.

Comprehensive Benefits

• Medical, dental and vision coverage, plus life insurance and disability protection.
• Competitive discretionary 401(k) match.

Recognition and Rewards

• Competitive compensation.
• Quarterly bonus potential.
• Incentives for certifications or licenses.

Employee Perks

• Employee Assistance Program (EAP).
• Self-care and wellness services.
• Exclusive discounts on various services and entertainment options.

Grow With Us

• Role-based training programs.
• Developmental opportunities.
• Clinical supervision hours.
• Certification support.
• Career advancement pathways with our leveling program.
• Tuition reimbursement.

What You’ll Do

Provide Care

• Be one of the first friendly faces patients and visitors see, creating a warm and professional experience from the moment they arrive.
• Register new and returning patients while verifying demographic, insurance, and identification information.
• Verify insurance eligibility, benefits, and prior authorizations to help patients understand their coverage.
• Clearly explain insurance benefits, financial responsibilities, and payment expectations, answering questions with empathy and professionalism.
• Collect patient payments, including copays, deductibles, and coinsurance, while accurately processing daily financial transactions.
• Answer incoming phone calls promptly and provide helpful, compassionate support.
• Build positive, professional relationships with patients while protecting their privacy and maintaining accountability.
• Support compliance with applicable federal, state, and local regulations.

Manage Documentation & Inventory

• Prepare and distribute weekly reports and generate monthly statements when needed.
• Maintain accurate financial records and help ensure the security of clinic funds.
• Process third-party reimbursements, including Medicaid, when applicable.
• Support daily office operations through filing, scanning, copying, and data entry.
• Assist with census reporting and caseload tracking.
• Maintain office supplies and coordinate supply orders.
• Perform work-related errands, including mail delivery and bank deposits.

Required Qualifications

• High school diploma or equivalent.
• One year of experience as a general office clerk with basic math, accounting skills, and cash handling experience.
• Valid driver’s license.
• Experience in front desk, admissions, billing, and/or collections.

Preferred Qualifications

• Experience in healthcare.
• Knowledge and use of typical office equipment (calculator, fax machine, copier, computer, telephone, postage meter, scales, scanner, and computer programs).
• Strong customer service and interpersonal communication skills.
• Accurate data entry and basic keyboarding skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities.
• Ability to enforce fee collection policies.

Physical Requirements And Working Conditions

• Fast-paced clinical environment with period of increased activity.
• Exposure to patients with substance use disorders, mental health conditions, infectious diseases, and criminal justice involvement.
• Prolonged standing, bending, and stooping.
• Alternating between sitting and standing throughout the workday.
• Potential exposure to bloodborne pathogens.
• Use of appropriate personal protective equipment (PPE) when required.
• Frequent keyboarding and computer use.

Our Team

At BHG, we thrive on the greatness of our people. Join us and become part of a community that values excellence, integrity, and making a real difference in the lives of others. BHG is the largest network of Joint Commission-accredited treatment centers and a leading provider of opioid addiction treatment services. With over 110 locations in 24 states, our team of more than 1,900 employees serves over 42,000 patients and helps patients find real recovery.

BHG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.