Patient Registration Clerk - Athens Patient Registration - FT 0.9 (72 hrs biweekly) (58033)

Memorial Health System - Ohio; Athens (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Registration Clerk to join their clinical support team. This role emphasizes the importance of providing exceptional customer service while ensuring accurate patient registration and maintaining confidentiality. The ideal candidate will thrive in a fast-paced environment, demonstrating professionalism and effective communication, especially in stressful situations. If you're passionate about contributing to a quality healthcare experience and have a knack for detail-oriented tasks, this opportunity is perfect for you.

Qualifications

• Minimum of 2 years’ experience in hospital or medical office registration preferred.
• Ability to communicate effectively in stressful situations.

Responsibilities

• Greet patients and perform efficient registration.
• Verify insurance eligibility and collect out-of-pocket liabilities.
• Maintain confidentiality and adhere to standards of excellence.

Skills

Typing

Basic Medical Terminology

Interpersonal Skills

Computer Familiarity

Education

High School Diploma or GED

Job description

Job Details

Job Location: Athens, OH

Position Type: Full Time

Salary Range: Undisclosed

Job Shift: 12-Hour Day Shift

Job Category: Clinical Support

Description

The Patient Registration Clerk, in an environment of continuous quality improvement, is responsible for greeting patients professionally and performing an efficient, complete registration. This involves providing excellent customer service, promoting hospital public relations, and maintaining confidentiality of records. The role requires adherence to the MHS Standards of Excellence and strict confidentiality at all times.

Job Functions

1. Provides a safe environment for patient care.
2. Maintains strict confidentiality at all times.
3. Accurately interprets written and verbal orders from physicians.
4. Demonstrates appropriate use of AIDET when registering patients.
5. Enters new patient data and verifies/update patient records, ensuring completeness of the electronic health record (EHR), and completes accurate registration.
6. Verifies insurance eligibility and benefits for each patient.
7. Collects out-of-pocket liabilities upfront and manages daily cash reports.
8. Refers patients to financial counselors for further explanation regarding liabilities and payment plans.
9. Performs all other duties as necessary.

Qualifications

Minimum Education/Experience Required:

• High school diploma, GED, or equivalent.
• Minimum of 2 years’ experience in hospital, medical office, or clinic registration/scheduling preferred.

Skills and Training:

• Typing, spelling, basic medical terminology, interpersonal skills, and computer familiarity.
• Ability to gather and interpret registration data accurately.
• Ability to communicate effectively with patients and families in stressful situations.
• Professional representation of the hospital to patients, physicians, and families.

Additional information on benefits, bonus eligibility, equal opportunity employment, civil rights complaint procedures, and workplace policies are available on the hospital's website and through official channels.