Patient Registrar – Mercy Health Physicians - Lorain ENT - Medical Office

Bon Secours Mercy Health; Youngstown (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

Bon Secours Mercy Health is seeking a dedicated Patient Registrar for the Lorain ENT medical office in Youngstown, Ohio. This role is pivotal in welcoming patients and ensuring their information is accurate and efficiently processed. Ideal candidates will have a strong focus on customer service and basic medical knowledge, contributing to a compassionate healthcare environment.

Benefits

Comprehensive medical, dental and vision plans

Flexible spending accounts

Life insurance with AD&D

Employer contributions to retirement savings plan

Paid time off

Educational Assistance

Qualifications

• Prior experience in patient registration preferred.
• Knowledge of medical terminology and ICD-9 coding preferred.

Responsibilities

• Processes patient registration and verifies demographics.
• Schedules appointments and updates medical records accurately.
• Communicates financial options to patients.

Skills

Communication

Problem-solving

Interpersonal skills

Basic math skills

Typing skills

Education

High School Degree or GED

Job description

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body, and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence, and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service, and stewardship to create an environment where associates want to work and help communities thrive.

Patient Registrar – Mercy Health Physicians - Lorain ENT - Medical Office

Job Summary:

The Patient Registrar is the first line of quality service to our patients and the community. Additionally, the Patient Registrar will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.

Essential Functions:

• Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner.
• Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billingsystems.
• Ability to answer internal and external calls in a friendly and helpful manner.
• Must possess the ability to troubleshoot and resolve problems promptly.
• Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately.
• Other duties as assigned.

Education:

• High School Degree or GED

Experience:

• Prior experience in patient registration/healthcare preferred but not required.
• Knowledge of medical terminology and ICD-9 coding is preferred but not required.

Skills & Abilities:

• Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills.
• Engage with staff and patients in a professional manner.
• Basic math skills

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]