Patient Registrar, Heywood Patient Registration, 24-Hour, Mixed Shifts, 10:30AM-7:00PM, 3:00PM-[...]

Heywood Medical Group; Gardner (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

Heywood Medical Group is seeking a patient registration coordinator to manage patient scheduling and registration processes. You will play a critical role in ensuring accurate information is collected for patient accounts and insurance verification while maintaining excellent customer service. Join a healthcare provider that values its employees and offers competitive wages and generous benefits.

Benefits

Competitive wages

Great benefits

Generous earned time off

Qualifications

• Knowledge of medical terminology and computers essential.
• Experience in billing and third-party payers preferred.
• Courteous interaction with patients and staff required.

Responsibilities

• Responsible for the accurate registration and scheduling of patients.
• Verifies insurance eligibility and obtains necessary signatures.
• Handles responsibilities at the receptionist desk and switchboard.

Skills

Communication

Multitasking

Customer Service Orientation

Interpersonal Effectiveness

Analytical Thinking

Education

High school diploma or equivalent

Job description

Overview

You Matter Here!Heywood Healthcare values our employees! We offer competitive wages, great benefits, and generous earned time off. Come work where you will matter!

Hours: 24-Hours, Mixed Shifts, 10:30AM-7:00PM, 3:00PM-11PM, Every other weekend, Every other holiday

Job Summary:

Responsible for the accurate and timely registration and scheduling of patients. Will work in a variety of settings including ER, Admitting, and the Scheduling Office. Also provides coverage for switchboard operators and scheduling staff. Register patient accounts, insurance, and ensure authorizations are valid.

Responsibilities

Essential Functions

• Initiates patient registration by conducting thorough interviews to obtain accurate demographics and insurance information. Completes all non-patient registrations accurately.
• Obtains signatures from patients or their representatives to ensure proper documentation in Medical Records.
• Verifies insurance eligibility, benefits, and mailing address within 24 hours of admission for inpatient, observations, and SDC accounts.
• Collaborates with patient care staff for bed assignments and notifies emergency department and physicians of bed availability. Ensures timely delivery of charts to the floor.
• Verifies insurance eligibility for outpatient accounts.
• Gathers surgery information from surgeons' offices and generates pre-operation and surgical account numbers to facilitate patient flow to SDC.
• Supports pre-operative testing admissions, ensuring smooth patient flow with correct account information.
• Prioritizes work based on customer needs and manages workload accordingly.
• Performs all duties related to scheduling operations when assigned.
• Files outpatient orders accurately and maintains knowledge of standing orders and MD expiration notifications.
• Assists in training new employees on patient access processes.
• Maintains knowledge of registration policies and procedures, providing coverage for ED registration staff during breaks and high-volume periods.
• Familiar with downtime procedures for registration systems.
• Contributes to system improvements for department efficiency.
• Displays a positive attitude, cooperates, and maintains professionalism.
• Ensures compliance with Heywood’s performance standards, including telephone etiquette, patient directions, and first impressions.
• Performs all responsibilities at the receptionist desk as assigned.
• Accesses electronic payers for eligibility information and registers MABRs within one hour of receipt.
• Coordinates with insurance companies and MD offices to ensure authorizations are complete and accurate.
• Immediately reports any backlogs or issues affecting duties to the supervisor.
• Participates in department meetings (minimum 8 per year).
• Handles switchboard duties as assigned, completing all related responsibilities.
• Processes status changes accurately and notifies insurance companies if needed.
• Ensures correct spelling of all information, especially diagnoses.
• Prepares daily, weekly, and monthly data and statistics, including the daily duty board.
• Inputs and scans insurance authorizations when paperwork is provided.
• Recognizes problems and contacts insurance companies or MD offices for resolution.

Statement of Other Duties

This document outlines major duties but is not exhaustive. Employees may be asked to perform additional job-related tasks as needed.

Functional Demands

Physical Requirements: Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds frequently; reaches and handles objects as needed.

Organizational Expectations

Behavioral Attributes: Achievement motivation, concern for order, flexibility, initiative, self-confidence, customer service orientation, interpersonal effectiveness, teamwork, analytical thinking, and information seeking.

Qualifications

Job Requirements

Minimum Education: High school diploma or equivalent; additional training preferred.

Minimum Work Experience: Knowledge of medical terminology, spelling, and computers essential. Experience with billing, referrals, third-party payers, and Meditech preferred.

Required Skills: Excellent communication skills, multitasking ability, courteous interaction with patients, staff, and physicians, and high accuracy for patient care and billing.