Patient Registrar - Clerical Float Pool

0090 Presbyterian System Services; United States; On-site; USD 23,000 - 33,000; Full time

Job summary

Presbyterian Healthcare Services in Albuquerque, NM is hiring a Patient Registrar I-AC Clerical Float Pool. You will coordinate the patient encounter process and registration, ensure accurate data capture to reduce denials, and secure payments at the time of service.

The role requires a high school diploma or equivalent, at least nine months of office or healthcare experience, and EPIC competency for registration.

Qualifications

• High school or equivalent.
• A minimum of nine (9) months of work experiences in office, healthcare or customer service environment is required.
• Must pass EPIC competency for Registration at completion of Epic Clerical Training class.

Responsibilities

• Performs the patient registration process.
• Collects identified patient data and explains documents requiring signatures.
• Investigate insurance eligibility via electronic tools and communicate with patients.
• Explain and collect payments including copays, co-insurance, and deductibles.
• Refer as appropriate to Financial Advocate for uninsured patients.
• Maintain lobby areas and respond to delays or concerns.

Skills

Office experience

Healthcare environment

Customer service

Education

High school diploma or equivalent

Tools

EPIC

Job description

Location Address: 9521 San Mateo NE Albuquerque, NM 87113-2237

Compensation Pay Range: Minimum Offer $16.36 Maximum Offer $24.26

Now Hiring: Patient Registrar - Clerical Float Pool Summary: Build your Career. Make a Difference. Presbyterian is hiring a Patient Registrar I-AC Clerical Float Pool. Coordinates the encounter or episode process for our patients and consumers by performing activities related to patient registration. Accuracy of data capture to reduce denials is paramount. Secure financial payment at time of service including co-insurance, copayments, residual balances, self-pay and deductible monies due. Illustrate insurance contract requirement knowledge and use of tools to respond to network provider questions. Explain documents which require patient or representative signatures.

Responsibilities

• Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times Ability to manage conflict and appropriately request the help of a supervisor when needed.
• Monitor and maintain the lobby waiting areas for cleanliness and to offer comfort cart rounding to the patients and families.
• Keep patients informed of delays.
• Performs the patient registration process.
• Manage the accurate collection of patient data which includes but is not limited to; Guide informed dialogue with patients and patients representatives regarding e-signature documents and offer printed copies during each registration.
• Able to answer questions regarding hospital and departmental operations, policies and procedures, including but not limited to Provider Based Billing Demographic data Insurance critical elements Investigate insurance eligibility via electronic tools.
• Collects identified patient financial obligation amounts including residual balance if applicable Refers as appropriate to on site Financial Advocate, or for uninsured to the Financial Advocacy Center.
• Follows PMG cash handling policies and balances daily.

Qualifications & Experience

• High school or equivalent
• A minimum of nine (9) months of work experiences in office, healthcare or customer service environment is required.
• Must pass EPIC competency for Registration at completion of Epic Clerical Training class.

Professional Requirements

• Pass annual competency exam for all areas of responsibility.
• Attend Quarterly MSO meetings.
• Attend Staff meetings.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits. Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses. We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services Here, we’re committed to a different way to make a difference. Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, nurses, employees, board members, and volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than one in three New Mexicans. We are part of New Mexico's history and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.