Patient Registrar

HCA Healthcare; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Wellbeing support

Paid time off

401(k) plan with company match

Tuition assistance

Diversity and inclusion programs

Job summary

St. David's South Austin Medical Center is seeking a Patient Registrar to register patients timely and accurately. You will interview patients for account information and verify insurance coverage, including pre-certifications, at workstations or bedside.

The role emphasizes exemplary customer service, accurate chart completion, and adherence to billing and signature requirements. Prior registration experience and MS Office proficiency are preferred.

Qualifications

• 1 year of related experience preferred.
• Proficiency in Microsoft Office applications required.

Responsibilities

• Interview patients at workstations or bedside to obtain account information.
• Provide exemplary customer service.
• Ensure charts are completed and accurate.
• Verify insurance and obtain pre-certification/authorization.
• Calculate and collect patient liability amounts.
• Ensure signatures are obtained for treatment.
• Process patient charts according to paperwork flow and productivity standards.
• Interview incoming patients and relatives to obtain identifying and demographic information with insurance data.
• Assign Insurance Plans (IPlans) accurately.
• Verify insurance benefits and pre-certification status via Passport or online resources.
• Secure all signatures for treatments and release of information.
• Explain services, pricing, insurance billing, and payment policies.

Skills

Microsoft Office

Customer service

Tools

Passport system

Job description

Multiple schedules available

• Wednesday - Saturday; 6am to 6pm.
• Sunday - Wednesday; 12pm to 12am.

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Patient Registrar with St. David's South Austin Medical Center you can be a part of an organization that is devoted to giving back!

Job Summary And Qualifications

As a Registrar, you will be responsible for timely and accurate patient registration. You will also interview patients for all pertinent account information and verify insurance coverage.

Job Responsibilities

• Interview patients at workstations or at bedside to obtain all necessary account information. Bedside registration utilizing carts/computers on wheels
• Provide exemplary customer service
• Ensure charts are completed and accurate
• Verify all insurance and obtain pre-certification/authorization
• Calculate and collect patient liability amounts
• Ensure that all necessary signatures are obtained for treatment
• Process patient charts according to paperwork flow needs and established productivity standards
• Interview incoming patients, relatives and / or other responsible individuals to obtain identifying and demographical information with insurance and financial information
• Assign Insurance Plans (IPlans) accurately
• Verify insurance benefits and determine pre-certification/authorization status via online or other resources. If pre-certification/authorization/notification of admission is required and has not been obtained, initiate via Passport, on-line or phone call. Enter all information and authorization/referral numbers into the registration system.
• Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties. Obtain copies of necessary identification and insurance cards.
• Understand/explain policies regarding services, pricing, insurance billing, and payment of account.

Qualifications

• 1 year of related experience preferred.
• Demonstrates proficiency in Microsoft Office applications required

Learn more about a day in the life of a Registrar https://www.youtube.com/watch?v=zlHpzS5dpbE

Benefits

St. David's South Austin Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.