Patient Referral Specialist

HCA Healthcare, Inc.; Brooksville (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, prescription, dental, and/or

Vision and behavioral health benefits

Wellbeing support & counseling

Paid time off & disability coverage

401(k) with employer match

Education and loan assistance

Job summary

HCA Florida Oak Hill Family Care is seeking a Patient Referral Specialist to process physician, hospital, and outpatient referrals. This full-time role involves patient scheduling, obtaining insurance authorization, and guiding coverage options.

No nights, no on-call, no weekends. You will collaborate across offices and hospitals, enter demographics in EMR, verify insurance eligibility, and communicate appointment details clearly while protecting patient privacy.

Qualifications

• One year of experience in referral coordination involving insurance provider tiers, authorizations, and out-of-network procedures.
• Strong ability to coordinate referrals across physician offices and hospitals.
• Excellent communication to gather and share patient information while protecting privacy.

Responsibilities

• Process physician, hospital, and outpatient referrals and schedule patients.
• Obtain insurance authorization and verify eligibility.
• Enter patient demographics and referrals in EMR; ensure accurate, timely documentation.
• Communicate appointment details to patients and families; ensure follow-up.

Skills

Referral coordination

Insurance authorization

Patient scheduling

EMR navigation

Education

High School Diploma or GED

Tools

EMR system

Job description

Do you want to join an organization that invests in you as a(an) Patient Referral Specialist? At HCA Florida Oak Hill Family Care, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary And Qualifications

Full time (Monday - Friday, days), no nights, no on‑call, no weekends, no holidays

Seeking a Patient Referral Specialist for our practice who processes physician, hospital, and outpatient referrals. Responsible for patient scheduling, obtaining insurance authorization, and providing appropriate guidance regarding insurance coverage. Essential duties and responsibilities are as follows. Other duties may be assigned.

What will you do in this role

• Processes physician, hospital, and outpatient referrals. Responsible for patient scheduling, obtaining insurance authorization, and providing appropriate guidance regarding insurance coverage. Essential duties and responsibilities are as follows. Other duties may be assigned.
• Works collaboratively with all diagnostic and surgical service areas, physician offices and hospitals to ensure timeliness, accuracy and completeness when scheduling patient appointments, tests and procedures.
• Consistently provides accurate and detailed patient information to include patient demographics and medical information pertinent to appointments being scheduled to ensure patient safety and quality patient care.
• Determine insurance eligibility and authorization for medical office and/or surgical visits; or work with authorization coordinator to ensure all payor authorizations have been received.
• Initiate EMR by entering demographics, referring and certifying physicians, and family information; obtaining needed medical records from referring providers.
• Establish rapport with all offices, hospital personnel, and managed care representatives.
• Utilize EMR or other designated programs to capture and track referrals.
• Obtains accurate and valid physician or advanced practitioner orders for all appointments, tests and procedures scheduled.
• Accurately and consistently communicates appointment, test, procedure information and prep to patient and/or family member. Adheres to privacy, compliance, and HIPPA regulations.
• Ensure the patient has a follow‑up appointment with the physician to discuss outcomes, as appropriate.
• Consistently and accurately document the date and time of appointment, tests, scan or procedure in the patient’s medical record. Communicate as appropriate to practice staff and ensure the referral process is completed and closed.
• Outgoing referrals submitted the same day, preferably with patients present to obtain the optimal appointment.
• Weekly reporting to practice leadership on referral volume, referral status, and follow up on outstanding appointments.
• Performs related work as required.

Practice and adhere to the Code of Conduct and Mission, and Value Statements.

What Qualifications you will need

EDUCATION:

High School Diploma or GED equivalent

EXPERIENCE:

One year of experience in referral coordination relating to insurance provider tier levels, insurance authorizations, and out of network procedures required

CERTIFICATION/LICENSE:

None required

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long‑and short‑term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

Supporting HCA Healthcare's 186 hospitals and 2,400+ sites of care, Physician Services plays a crucial role as the main entry point for patients looking for high-quality healthcare within the HCA Healthcare system. With a focus on meeting the needs of our patients at all access points, Physician Services is dedicated to implementing innovative, physician-driven, value-added solutions to assist physicians in providing high-quality, patient-centered care, aligning with our mission to care for and enhance human life.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

“Good people beget good people.”- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Patient Referral Specialist opening. Qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.