Patient Referral Coordinator - FT - Weekdays - Midtown Internal Med

MH-Memphis Hospitals; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

MH-Memphis Hospitals seeks a Patient Referral Coordinator to manage referrals from providers and new patients, coordinating scheduling to meet patient needs. You will model our mission and values while delivering compassionate, efficient service.

Responsibilities include collecting demographics, verifying insurance, registering new patients, and ensuring accurate charting. This role emphasizes teamwork, communication, and attention to detail within a busy healthcare setting.

Qualifications

• Proven ability to foster good working relationships with internal and external customers.
• Demonstrated multitasking in a fast-paced office environment with attention to detail.
• Able to exercise independent judgment and make sound decisions in clinical office settings.

Responsibilities

• Handle referrals from providers or patients and schedule follow-up appointments.
• Collect and enter patient demographic and insurance information.
• Verify insurance eligibility for all new patients and register them in the system.
• Schedule appointments per physician guidelines and communicate changes to staff.
• Enter all related authorization and correspondence into patient charts and billing systems.

Skills

Relationship building

Multitasking

Independent judgment

Excellent communication

Office software proficiency

Education

High School Diploma or equivalent

Tools

Excel

Word

Job description

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we've served the health care needs of the people of Memphis and the Mid-South.

The Patient Referral Coordinator processes referrals from referring providers and new patients.

Coordinates and assures the smooth flow of the referral and scheduling process to meet the needs of the patients. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview

The Patient Referral Coordinator processes referrals from referring providers and new patients. Coordinates and assures the smooth flow of the referral and scheduling process to meet the needs of the patients. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Handles referrals from other providers and hospital patients needing follow up appointments, gathers necessary information, and schedules the appointment.
• Obtains demographic and insurance information on patients.
• Confirms patient insurance verification and eligibility on all new patients.
• Registers all new patients into the system. Prepares and organizes new patient charts.
• Schedules new patients in computer system in accordance with physician and/or office guidelines. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Obtains and enters all authorization and correspondence relating to referrals in patients charts and computer.
• Serves as receptionist by providing general information to visitors and referring them to appropriate staff members, assisting in answering office telephone, routing incoming calls and taking/relaying messages to appropriate staff members.
• Ensures timely and accurate completion and submission of appropriate hospital charges for billing. Prepares and submits data and to third party vendors.
• Performs other job functions as needed or requested.

Education/Formal Training Requirements

• High School Diploma or Equivalent

Work Experience Requirements

• Healthcare or medical office environment 3-5 years

Knowledge, Skills and Abilities

• Ability to foster and maintain good working relationships with internal and external customers including but not limited to supervisors, managers, physicians, and other departments/areas.
• Ability to work well in a multitasking environment paying close attention to details.
• Ability to work effectively and productively without close supervision and to exercise independent judgment in decision making.
• Excellent communication skills, written and oral, to all levels within the organization.
• Proficient in Windows-based applications, particularly Excel and Word.
• Ability to operate standard office equipment (i.e. fax machine, copy machine, etc.)

Supervision Provided by this Position

There are no supervisory or lead responsibilities assigned to this job.

Physical Demands

The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.

Must have good balance and coordination.

The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.

The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.

The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.