Patient Recruitment Associate I

Accellacare; Winston-Salem (NC); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement planning

LifeWorks support

Life assurance

Job summary

Accellacare, part of ICON, seeks a Patient Recruitment Associate I for a 6-month contract. The role supports enrollment by screening patients, managing data in trial systems, and coordinating site scheduling across NC locations with a 4-day onsite/1-day remote mix.

Candidates should have life science or healthcare education, strong communication, and customer service skills, with the ability to multitask under tight deadlines.

Qualifications

• Bachelor's degree in life science, healthcare, or medical field.
• Clinical research site experience strongly preferred with interest in clinical research, patient recruitment.
• Excellent communication and interpersonal skills with comfort handling phone calls.

Responsibilities

• Screen potential study participants according to protocol criteria.
• Review, enter, and edit patient information into clinical trial management software.
• Book patients into site schedulers and keep entries accurate and up to date.
• Respond to leads within 24 hours and identify opportunities for enrollment.
• Provide an exceptional patient experience with positive rapport and follow-up.

Skills

Communication skills

Multitasking

Organizational skills

Interpersonal skills

Customer service

Phone handling

Education

Bachelor's degree in life science or healthcare

Tools

Clinical trial management software

Microsoft Office Suite

Job description

Patient Recruitment Associate I - Onsite Hybrid

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

We have an incredible opportunity for a Patient Recruitment Associate (PRA) to join ICON’s Accellacare team, on a 6-month contract. The PRA is integral to support the growth and success of Accellacare as an organization. The PRA will encourage patients to participate in clinical research studies, through conducting phone screens. They will review patient’s basic medical information to determine eligibility, discuss research opportunities, maintain the patient database, and report recruitment outcomes.

This role is with Accellacare, part of ICON's clinical research network, where you’ll play a key role in transforming the clinical trial experience for patients and sponsors alike. Our global site network is designed with one goal in mind: to deliver better access, greater efficiency, and improved outcomes in clinical research.

Location

Hybrid, Onsite 4 days per week (remote 1 day/week)

• Raleigh, NC
• Wilmington, NC
• Winston-Salem, NC
• Rocky Mount, NC
• Oak Lawn, IL

Contract Duration

6 months, with eligibility to convert permanent

Hours

Full-Time, 8:00am - 5:00pm, Monday through Friday

What You Will Be Doing

• Screen potential study participants accordingly to protocol inclusion and exclusion criteria by asking study specific questions
• Review, enter, and edit patient information into clinical trial management software
• Book patients into site schedulers ensuring that entries are accurate and up to date
• Read and understand the purpose and inclusion/exclusion criteria for each protocol
• Respond to all leads within a 24-hour time period
• Identify appropriate study opportunities for interested volunteers based on knowledge of clinical trials and neighboring locations
• Problem solve and create contingency plans to optimize enrollment
• Effectively communicate the importance of research participation to volunteers
• Provide an exceptional patient experience by building positive rapport and consistent follow-up
• Strive to meet personal and team targets
• Work in strict confidentiality in all forms including electronically, written forms, and verbal
• Remain accountable for delivering high quality, accurate work, ensuring all administration is filed accordingly

Your Profile

• Bachelors degree in life science, healthcare, or medical field
• Clinical research site experience (strongly preferred) with an interest in a career clinical research, preferably in patient recruitment
• Experience in customer service, marketing, and/or sales (preferred)
• Basic understanding of medical terminology
• Excellent communication and interpersonal skills with comfortability fielding inbound and outbound phone calls
• Ability to multitask while working under pressure and with tight deadlines
• Organizational skills with attention to detail
• Computer skills, specifically with Microsoft Office Suite (Excel, Word, Outlook)
• Ability to work onsite 4 days per week

What ICON Can Offer You

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our Benefits Examples Include

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here