Patient Recruitment Associate I

ICON; Raleigh (NC); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Annual leave

Health insurance

Retirement planning

LifeWorks support

Life assurance

Flexible benefits

Job summary

ICON is seeking a Patient Recruitment Associate I for Accellacare in Raleigh, NC. This hybrid role combines onsite and remote work (4 days on-site, 1 day remote) on a 6-month contract.

You will screen volunteers, enter data, schedule patients, and identify opportunities to facilitate enrollment while maintaining high-quality, confidential patient interactions. Ideal candidates hold a life sciences degree and have customer service or clinical research exposure, with strong communication and

Qualifications

• Bachelor's degree in life science, healthcare, or medical field.
• Experience in customer service or sales (preferred).
• Excellent communication and interpersonal skills.

Responsibilities

• Screen potential study participants according to protocol criteria.
• Review, enter, and edit patient information in trial management software.
• Book patients into site schedulers with accuracy and timeliness.
• Understand protocol inclusion/exclusion criteria for each study.
• Respond to all leads within 24 hours.
• Identify suitable study opportunities for volunteers based on trials and locations.
• Problem-solve to optimize enrollment and contingency plans.
• Communicate the importance of research participation to volunteers.
• Provide an exceptional patient experience with rapport and follow-up.

Skills

Excellent communication

Multitasking

Organizational skills

Customer service experience

Education

Bachelor's degree in life science

Tools

Microsoft Office Suite

Job description

Patient Recruitment Associate I - Onsite Hybrid

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

We have an incredible opportunity for a Patient Recruitment Associate (PRA) to join ICON’s Accellacare team, on a 6-month contract. The PRA is integral to support the growth and success of Accellacare as an organization. The PRA will encourage patients to participate in clinical research studies, through conducting phone screens. They will review patient’s basic medical information to determine eligibility, discuss research opportunities, maintain the patient database, and report recruitment outcomes.

This role is with Accellacare, part of ICON's clinical research network, where you’ll play a key role in transforming the clinical trial experience for patients and sponsors alike. Our global site network is designed with one goal in mind: to deliver better access, greater efficiency, and improved outcomes in clinical research.

Location:

Hybrid, Onsite 4 days per week (remote 1 day/week)

• Raleigh, NC


• Wilmington, NC

Contract Duration

6 months, with eligibility to convert permanent

Hours

Full-Time, 8:00am - 5:00pm, Monday through Friday

What you will be doing:

• Screen potential study participants accordingly to protocol inclusion and exclusion criteria by asking study specific questions


• Review, enter, and edit patient information into clinical trial management software


• Book patients into site schedulers ensuring that entries are accurate and up to date


• Read and understand the purpose and inclusion/exclusion criteria for each protocol


• Respond to all leads within a 24-hour time period


• Identify appropriate study opportunities for interested volunteers based on knowledge of clinical trials and neighboring locations


• Problem solve and create contingency plans to optimize enrollment


• Effectively communicate the importance of research participation to volunteers


• Provide an exceptional patient experience by building positive rapport and consistent follow-up


• Strive to meet personal and team targets


• Work in strict confidentiality in all forms including electronically, written forms, and verbal


• Remain accountable for delivering high quality, accurate work, ensuring all administration is filed accordingly

Your profile:

• Bachelors degree in life science, healthcare, or medical field


• Clinical research site experience (strongly preferred) with an interest in a career clinical research, preferably in patient recruitment


• Experience in customer service, marketing, and/or sales (preferred)


• Basic understanding of medical terminology


• Excellent communication and interpersonal skills with comfortability fielding inbound and outbound phone calls


• Ability to multitask while working under pressure and with tight deadlines


• Organizational skills with attention to detail


• Computer skills, specifically with Microsoft Office Suite (Excel, Word, Outlook)


• Ability to work onsite 4 days per week

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements


• A range of health insurance offerings to suit you and your family’s needs.


• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.


• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.


• Life assurance


• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here