Patient Outreach Coordinator

Shields Health Solutions; United States; Remote; USD 30,000 - 45,000; Full time

Job summary

A healthcare provider is seeking an outgoing Pharmacy Technician to engage with patients through outbound calls and educate them on specialty pharmacy services. Candidates should have a high school diploma and preferably some experience in the field. This role emphasizes strong communication and customer service skills, with opportunities for certification included. A positive and motivated attitude is essential for success in joining their team.

Qualifications

• Nationally certified pharmacy technicians preferred but not required.
• 0-1 years of experience as a Pharmacy Technician or related experience.
• Education must include a high school diploma or GED.

Responsibilities

• Grow the specialty pharmacy patient population by making outbound calls.
• Educate patients on services offered by the specialty pharmacy.
• Maintain confidentiality of patient information.
• Identify medications requiring special storage and/or handling.

Skills

Verbal communication

Strong phone skills

Empathy

Patient engagement

Rapport building

Self-motivation

Organizational skills

Results-oriented

Microsoft Office proficiency

Customer service experience

Education

High school diploma or GED

Bachelor’s Degree

PTCB/ExCPT License

Job description

Job Duties

• Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy
• Educate patients on the services offered by the Shields Specialty Pharmacy Program
• Protect Shields values by keeping information confidential
• Communicate with patients over the phone and provide them a compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model
• Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication
• Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs and band-aids
• Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training)
• Perform other duties as assigned

Skills

• Ability to verbally communicate a compelling reason why patients should use Shields Pharmacy
• Strong verbal communication and phone skills
• Enjoys talking with patients and can empathize with their situation
• Proactively engaging patients telephonically
• Ability to quickly build rapport and relate with patients over the phone
• Self-motivation and ability to work effectively in an independent environment with a focus on patient advocacy
• Excellent communication, organizational and prioritization skills
• Ability to learn new processes and implement them quickly
• Results-oriented with a positive outlook
• A clear focus on high quality
• Proficient in Microsoft Office particularly Excel, Word, and Outlook
• Prior customer service experience / outbound call experience

Experience / Education

• Required Licensure/Certification: We are seeking experienced pharmacy technicians. Nationally certified from PTCB or equivalent is strongly preferred but not required. Should licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.
• Years of Experience: 0-1 years' experience as a Pharmacy Technician or related experience
• Education: High school diploma or GED required, Bachelor’s Degree or PTCB/ExCPT License is strongly preferred

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.