PATIENT OBSERVATION ASSISTANT (FULL AND PART TIME)

TouchPoint Support Services; Austin (TX); Hybrid; USD 22,041 - 26,174; Full time

Benefits offered by this job

Paid training

Health and wellness programs

Retirement plan

Job summary

TouchPoint Support Services is seeking Patient Observation Assistants in Austin, Texas. The role involves visual and audible monitoring of patients under the guidance of clinical staff, ensuring their safety and comfort during their stay.

Candidates must possess a high school diploma and CPR certification, with experience preferred. The company offers flexible scheduling, paid training, and various benefits including health, wellness programs, and a retirement plan.

Qualifications

• High School Diploma, GED or equivalent is required.
• Current CPR AED or BLS-HCP certification required within 30 days of hire.
• Ability to walk or stand for prolonged periods.

Responsibilities

• Visually and audibly monitor the assigned patient's condition.
• Participate in hand-off of pertinent information about assigned patients.
• Seek help or advice as soon as necessary for patients in distress.

Skills

Compassionate service

Communication skills

Ability to lift up to 50 pounds

CPR certification

Education

High School Diploma or GED

Job description

We are hiring immediately for full and part time PATIENT OBSERVATION ASSISTANT positions.
Address: Dell Children Medical Center – 4900 Mueller Boulevard, Austin, TX 78723. Note: online applications accepted only.
Schedule: Full time and part time schedules; days and hours may vary. Open availability preferred; more details upon interview.
Requirement: Prior patient observation experience preferred. High school degree or GED required.
Perks: No experience necessary! Paid training offered!
Pay Range: $16.00 per hour to $19.00 per hour.

Job Summary

Provides visual and audible observation of assigned patients under the direction of a Registered Nurse (RN) and unit manager.

Essential Duties and Responsibilities

• Visually and audibly monitor the assigned patient's condition and behavior at all times.
• Complete observation reports at established intervals.
• Takes initiative in compassionately rendering service or responding to needs. Interacts hospitably, cheerfully, and supportively with staff, patients, visitors, and work colleagues.
• Remain at the bedside of an assigned patient at all times unless relieved by an appropriate staff member.
• Verbally redirect the patient from engaging in at‑risk behaviors.
• Seek help or advice as soon as possible when the patient appears to be in medical distress or poses a threat, and escalates to assigned medical professionals.
• Participate in collaborative identification and reporting of patient safety issues. Assure patient environment is safe; report any safety hazards to the charge nurse; remove visible hazards and report as appropriate.
• Assist in calming and/or reorienting patient in cases of agitation or confusion.
• Assist with keeping the patient's room safe and orderly.
• Accompany patient when diagnostic testing is required.
• Immediately summon nursing staff if the patient requires assistance, control, or other nursing interventions, or exhibits unusual behavior or verbalizations. Immediately report any potentially dangerous behavior or concerning conversations to the nurse.
• Participate in hand‑off of pertinent information/behavior about assigned patient when arriving on unit and upon completion of shift assignment. Arrange coverage around meal break times with nurse and inform nurse prior to leaving patient for any reason.
• Assist patient with ordering dietary tray and setting up of patient's meal tray; assist with basic positioning of patient; assist with patient wheelchair rides and/or ambulation if patient is stable and gait has been previously determined safe by assigned staff nurse.
• Respond rapidly and thoroughly to emergencies, special needs, etc.
• Accept suggestions and direction from supervisors and hospital staff.
• Demonstrate knowledge of department policies and procedures. Honor department's attendance, break, behavior, dress, personal hygiene, and safety codes.
• Honor all confidentiality and other regulatory requirements.
• Accept and absorb department and hospital education program.
• Assist other associates as necessary. Respond to direction as provided.
• Perform other duties as assigned.

Qualifications

• High School Diploma, GED or equivalent is required.
• Current CPR AED or BLS-HCP certification required within 30 days of hire, if required at the facility.
• Ability to walk or stand for prolonged periods. Requires bending, stooping, reaching, and lifting up to 50 pounds.
• One to two years of previous experience preferred.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For information on paid time off benefits, see https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf

Compass Group is an equal‑opportunity employer. We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. The company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis. The application deadline is ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Touchpoint maintains a drug‑free workplace.