Patient Observation Assistant Director - Ochsner Westbank - Gretna, LA

Compass Group USA; Gretna (LA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical

Retirement Plan

Paid Time Off

Job summary

Crothall Healthcare in Gretna, LA is seeking an Assistant Director to lead patient observation operations and guide frontline teams. You will support the Director, coach supervisors, and ensure safe, compassionate monitoring aligned with hospital needs.

The role emphasizes strong people management, excellent customer service, and collaboration across departments within a mission-driven healthcare organization.

Qualifications

• Four-year college degree preferred; some college education or equivalent management experience accepted.
• Strong customer service background with demonstrated relationship management skills.
• Proven ability to motivate and inspire team members to deliver high-quality service.
• Healthcare or hospitality management experience is preferred.
• Analytical ability to interpret data and support data-driven decisions.

Responsibilities

• Support the Director of Patient Observation in managing day-to-day operations and staff performance.
• Lead, coach, and develop supervisors and frontline associates.
• Plan and coordinate activities to ensure efficient service delivery.
• Collaborate with nursing and clinical departments to align services with hospital needs.
• Maintain records and performance data for administrative and regulatory purposes.
• Ensure timely financial and operational data to track budgets and productivity.

Skills

People management

Customer service

Leadership

Communication

Data interpretation

Education

Four-year college degree preferred

Tools

Microsoft Office

TeamChimes

TeamTransport

Job description

Crothall Healthcare

Salary: $70,000 - $75,000

Other Forms of Compensation:

Pay Grade:[[payGrade_obj]]

Crothall Healthcare, a Compass Healthcare company, provides specialized, high‑quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com.

Job Summary

The Assistant Director plays a hands‑on leadership role, supporting the Director in managing daily operations for patient observation, ensuring safe, efficient, and compassionate patient monitoring, managing supervisors and frontline associates, and fostering a culture of accountability and service excellence. This position is ideal for individuals with strong people management and customer service experience, particularly those with backgrounds in hospitality, healthcare, or related service industries, who are ready to take the next step into healthcare management. The ideal candidate will be a motivated, relationship‑driven professional who thrives in a team environment, demonstrates initiative, and is eager to grow within a mission‑driven healthcare organization.

Key Responsibilities:

• Support the Director of Patient Observation in managing day‑to‑day departmental operations and staff performance.
• Lead, coach, and develop supervisors and frontline associates, including patient observers, dispatchers, and related team members.
• Assist in planning, organizing, and coordinating departmental activities and workflows to ensure efficient and compassionate service delivery.
• Collaborate closely with nursing, clinical, and support departments to align patient transport and observation services with hospital needs.
• Maintain records and performance data for administrative, quality, and regulatory purposes.
• Ensure the accuracy and timeliness of financial and operational data, supporting the Director in tracking departmental budgets and productivity.
• Assist in training and orientation programs to ensure team members understand safety, infection control, and patient handling standards.
• Demonstrate proficiency with transport and observation software systems (e.g., TeamChimes, TeamTransport) and related communication tools.
• Ensure compliance with all applicable regulations, including Federal, State, JCAHO, OSHA, and CDC standards.
• Foster a teamwork environment that values accountability, respect, and service excellence.
• Support the achievement of departmental goals, including patient satisfaction, service metrics, and operational efficiencies.
• Help oversee add‑on or adjacent service programs, such as lift, courier, valet, or shuttle operations, where applicable.

Requirements:

• Four‑year college degree preferred; some college education or equivalent management experience accepted.
• Experience managing frontline associates preferred.
• Strong customer service background with demonstrated relationship management skills and the ability to engage diverse teams.
• Proven ability to motivate and inspire team members to deliver high-quality, efficient service and execute departmental goals.
• Healthcare, hospitality, or similar industry experience with management of people and/or processes is preferred.
• Strong organizational and time management skills, with attention to operational detail.
• Analytical ability to interpret data, identify trends, and support data-driven decisions that enhance performance and efficiency.
• Excellent judgment and problem-solving skills, especially in coaching team performance and responding to challenges in a dynamic hospital setting.
• Outstanding interpersonal and communication skills, with the
• Ability to interact professionally across departments and with all levels of hospital personnel.
• Proficient in Microsoft Office Suite and operational software applications.

Associates at Crothall are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Crothall maintains a drug‑free workplace.

Crothall Healthcare

JANELLE C. ALLEN

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