Patient Nutrition Representative

Atrium Health Wake Forest Baptist; Bermuda Run (NC); On-site; USD 26,000 - 39,000; Full time

Job summary

Advocate Health is seeking a Full-time Food Service teammate for 36 hours/week in the 11903 Davie Medical Center - Food and Nutrition department. Shifts include 6:00am-3:00pm and 11:30am-8:00pm, with 3 weekends per month and rotating holidays.

You will deliver meals, maintain sanitation, and support patient and customer satisfaction in a hospital setting. Ideal candidates have a high school diploma or GED and customer service experience, and must be comfortable interacting with patients,

Qualifications

• Must be literate in English and able to follow instructions.
• Must be comfortable interacting with patients, families, and/or caregivers when delivering meals.
• Ability to communicate with a wide variety of people including patients, visitors, employees, nursing staff, managers, and hospital staff.
• Desire to achieve high customer service standards.
• Ability to adjust to the needs of the department.
• Ability to work weekends and holidays.

Responsibilities

• Delivers, serves, and retrieves food trays/carts in a courteous, safe, efficient, and sanitary manner following proper protocol.
• Contributes to overall positive patient and customer satisfaction striving to meet the highest service and quality standards.
• Stores and distributes food, supplies, and equipment around the hospital and department for customer and patient use.
• Maintains a 97% or better sanitation rating from the Health Department by following sanitation policies and completing daily/weekly cleaning assignments.
• Follows all workplace safety and sanitation rules and regulations helping to maintain a safe work environment.
• Completes required in-service training, job specific training, annual Compliance and HIPAA training, and annual TJC/OSHA training.
• Participates in department's performance improvement initiatives. Duties are performed accurately and efficiently.
• Communicates with nursing staff as deemed appropriate. Resolves issues or concerns with employees, customers and/or departments, particularly meal delivery.
• Adheres to the hospital and departmental policies and procedures promoting a cooperative work environment.

Skills

English literacy

Customer interaction

Communication with staff

Customer service oriented

Weekend/holiday availability

Education

High school diploma or GED

Job description

Department

11903 Davie Medical Center - Food and Nutrition

Status

Full time

Benefits Eligible

Yes

Hours Per Week

36

Schedule Details/Additional Information

Various shifts: 6:00am-3:00pm and 11:30am-8:00pm, including 3 weekends per month and rotating holidays.

Pay Range

$18.85 - $28.30

EDUCATION/EXPERIENCE

High school diploma or GED preferred. Customer service experience required.

LICENSURE, CERTIFICATION, and/or REGISTRATION

N/A

Essential Functions

• Delivers, serves, and retrieves food trays/carts in a courteous, safe, efficient, and sanitary manner following proper protocol. Follows fire code and regulatory standards.
• Contributes to overall positive patient and customer satisfaction striving to meet the highest service and quality standards.
• Stores and distributes food, supplies, and equipment around the hospital and department for customer and patient use.
• Maintains a 97% or better sanitation rating from the Health Department by following sanitation policies and completing daily/weekly cleaning assignments. Maintains a double gold rating from NSF. Ensures that Sodexo standards are consistently being met. Department maintains a minimum average Gold Check score of silver.
• Follows all workplace safety and sanitation rules and regulations helping to maintain a safe work environment.
• Completes required in-service training, job specific training, annual Compliance and HIPAA training, and annual TJC/OSHA training.
• Participates in department's performance improvement initiatives. Duties are performed accurately and efficiently. Works as a team player; provides support to other Food and Nutrition Services departments as requested by management.
• Communicates with nursing staff as deemed appropriate. Resolves issues or concerns with employees, customers and/or departments, particularly meal delivery; provides assistance as deemed necessary.
• Adheres to the hospital and departmental policies and procedures promoting a cooperative work environment. Demonstrates a personal responsibility and commitment to excellent customer service and satisfaction by utilizing communication skills to interact with patients, customers, and staff to develop interpersonal relationships and team building.

Skills/Qualifications

Must be literate in English and able to follow instructions

Must be comfortable interacting with patients, families, and/or caregivers when delivering meals

Ability to communicate with a wide variety of people including patients, visitors, employees, nursing staff, managers, and hospital staff

Desire to achieve high customer service standards

Ability to adjust to the needs of the department

Ability to work weekends and holidays

Work Environment

May be required to work in all areas of the Food and Nutrition Services departments including kitchen and retail areas, on nursing floors, and in patient rooms

Exposure to wet tile floors and dangerous, sharp equipment

Physical Requirements

0%35%65%tototo35%65%100%N/AActivityXStandingXWalkingXSittingXBendingXReaching with armsXFinger and hand dexterityXTalkingXHearingXSeeingLifting, carrying, pushing and or pulling:X20 lbs. maximumX50 lbs. maximumX100 lbs. maximum

Our CommitmenttoYou

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Responsible for delivering and picking up patient meal trays to/from patient rooms as well as transporting patient meal carts to/from kitchen. Responsibilities also include cleaning equipment.