Patient Nutrition Representative

112 North Carolina Baptist Hospital; Bermuda Run (NC); On-site; USD 26,000 - 39,000; Full time

Job summary

Advocate Health's Department 11903 Davie Medical Center - Food and Nutrition is seeking a full-time Food Service Associate to deliver, serve, and retrieve meals with courteous service. Schedule includes 6:00am-3:00pm and 11:30am-8:00pm, with three weekends per month and rotating holidays.

High school diploma or GED preferred and customer service experience required. Candidates must be able to communicate in English, work in a team, and maintain sanitation and safety standards; coworkers interact

Qualifications

• High school diploma or GED preferred.
• Customer service experience required.

Responsibilities

• Delivers, serves, and retrieves food trays/carts following proper protocol.
• Maintains sanitation and safety standards.
• Contributes to patient and customer satisfaction.
• Stores and distributes food, supplies, and equipment.
• Maintains sanitation rating 97% or better.
• Follows all hospital policies and HIPAA training.
• Participates in department initiatives and teamwork.

Skills

English literacy

Patient interaction

Communication

Team player

Adaptability

Weekend/holiday availability

Education

High school diploma or GED

Customer service experience

Job description

Department: 11903 Davie Medical Center - Food and Nutrition

Status: Full time

Benefits Eligible: Yes

Hours Per Week: 36

Schedule Details/Additional Information: Various shifts: 6:00am-3:00pm and 11:30am-8:00pm, including 3 weekends per month and rotating holidays.

Pay Range: $18.85 - $28.30

EDUCATION/EXPERIENCE:

High school diploma or GED preferred. Customer service experience required.

LICENSURE, CERTIFICATION, and/or REGISTRATION:

N/A

ESSENTIAL FUNCTIONS:

• Delivers, serves, and retrieves food trays/carts in a courteous, safe, efficient, and sanitary manner following proper protocol.
• Follows fire code and regulatory standards.
• Contributes to overall positive patient and customer satisfaction striving to meet the highest service and quality standards.
• Stores and distributes food, supplies, and equipment around the hospital and department for customer and patient use.
• Maintains a 97% or better sanitation rating from the Health Department by following sanitation policies and completing daily/weekly cleaning assignments.
• Maintains a double gold rating from NSF.
• Ensures that Sodexo standards are consistently being met.
• Department maintains a minimum average Gold Check score of silver.
• Follows all workplace safety and sanitation rules and regulations helping to maintain a safe work environment.
• Completes required in-service training, job specific training, annual Compliance and HIPAA training, and annual TJC/OSHA training.
• Participates in department's performance improvement initiatives.
• Duties are performed accurately and efficiently.
• Works as a team player; provides support to other Food and Nutrition Services departments as requested by management.
• Communicates with nursing staff as deemed appropriate.
• Resolves issues or concerns with employees, customers and/or departments, particularly meal delivery; provides assistance as deemed necessary.
• Adheres to the hospital and departmental policies and procedures promoting a cooperative work environment.
• Demonstrates a personal responsibility and commitment to excellent customer service and satisfaction by utilizing communication skills to interact with patients, customers, and staff to develop interpersonal relationships and team building.

SKILLS/QUALIFICATIONS:

• Must be literate in English and able to follow instructions
• Must be comfortable interacting with patients, families, and/or caregivers when delivering meals
• Ability to communicate with a wide variety of people including patients, visitors, employees, nursing staff, managers, and hospital staff
• Desire to achieve high customer service standards
• Ability to adjust to the needs of the department
• Ability to work weekends and holidays

WORK ENVIRONMENT:

May be required to work in all areas of the Food and Nutrition Services departments including kitchen and retail areas, on nursing floors, and in patient rooms Exposure to wet tile floors and dangerous, sharp equipment

PHYSICAL REQUIREMENTS:

0%35%65%tototo35%65%100%N/AActivityXStandingXWalkingXSittingXBendingXReaching with armsXFinger and hand dexterityXTalkingXHearingXSeeingLifting, carrying, pushing and or pulling:X20 lbs. maximumX50 lbs. maximumX100 lbs. maximum

OUR COMMITMENT TO YOU:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

ABOUT ADVOCATE HEALTH

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care