Patient Navigator RMA

Mcpherson Hospital, Inc.; McPherson (KS); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account

FSA / DCA

403(b) Retirement Plan

Earned Time Off

Extended Illness Bank

Life Insurance

Disability Insurance

AD&D

Fitness Center

Hospital Indemnity

MASA Transportation

Job summary

McPherson Hospital, Inc. is seeking a RMA Patient Navigator to join our care coordination team. Under supervision, you will triage patients, schedule appointments, evaluate health needs, and document care plans in the EHR to ensure timely access to services.

You will work with providers to determine the appropriate clinical course, support walk-ins and phone inquiries, and help coordinate new and same-day appointments while maintaining patient confidentiality and quality outcomes.

Qualifications

• Minimum two years healthcare experience.
• Certified Nursing Assistant / Medication Aide / Medical Assistant.
• Rural health clinic experience preferred.
• Triage experience of at least 1 year preferred.
• CPR certification required.
• Ability to coordinate care across providers.

Responsibilities

• Coordinate and schedule patient appointments on provider schedules.
• Triage patients using established protocols.
• Document symptoms and advice in the EHR.
• Assist with prescription refills per protocol.
• Support care coordination with providers.
• Track no-shows and ensure timely care.
• Set up new patient paperwork.

Skills

Community health

EHR knowledge

Communication skills

Multitasking

Cultural sensitivity

Education

CNA/MA/Med Assistant

Tools

EHR systems

General computer skills

Job description

Job Description: RMA Patient Navigator

RMA Patient Navigator Job Summary: Under general supervision of the Nursing Supervisor the Triage position performs care coordination and professional nursing functions to assess the severity of the patient’s health concerns using protocols and algorithms in a manner that provides patient dispositions to emergency care, clinic provider appointments, and triage nurse clinic services within the scope of the licensed practice. The Triage staff member will support providers in triaging all walk in patients.

Candidates should have a strong community health/public health orientation.

RMA Patient Navigator Shift Availability:

• Full Time
• Days

RMA Patient Navigator Benefits:

• Medical/ Dental/ Vision Insurance
• Health Savings Account
• Flex Spending Account/Dependent Care Spending Account
• 403 (b) Retirement Plan- up to 4% employer contribution
• Earned Time Off
• Extended Illness Bank-Hospital contribution
• Life Insurance- Employer Paid
• Long-Term Disability/ Short-Term Disability-Employer paid
• Voluntary Life & AD&D
• Free 24-hour fitness center
• Hospital Indemnity
• MASA- Medical Transportation Solutions

RMA Patient Navigator Essential Accountabilities:

• The Triage staff member will be part of a care coordination team supporting general care processes alongside the providers.
• Triage staff member will schedule/direct patient telephone calls, including walk-in patients requesting health care services.
• Evaluates and assesses patient’s health care needs based on patient’s signs and symptoms utilizing established triage protocols and guidelines.
• Obtains appropriate input and direction from the provider as needed to determine best clinical course of action and recommendations for specific patient health care needs.
• Accurately documents symptoms/complaints, advice provided and patient/caller response. Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate healthcare.
• Coordinate and schedule future, same-day, and walk-in appointments on the provider schedules.
• Utilize triage protocols appropriately.
• Monitor patient flow in clinic; ensure that patients receive all recommended services in a timely manner.
• As needed, perform other nursing functions as assigned. Assist providers with special procedures as needed.
• Assist with prescription refills and communications per protocol.
• Assures that pertinent medical information is forwarded to proper departments as needed for continuity of patient care.
• Documents in electronic health record (EHR), triage assessment, plan, implementation, and evaluation, follow-up.
• Completes other duties as assigned by Nursing director.
• Track patients that “no show” for appointments.
• Set up new patients for appointments and do all required new patient paperwork.

RMA Patient Navigator Knowledge/ Skills/ Abilities:

• Must have knowledge of disease processes, normal growth, and development of all age groups.
• Must possess community health knowledge.
• Must operate with culturally sensitivity with respect to working with persons and groups of diverse racial, ethnic, economic, and social backgrounds.
• General computer skills required. Experience with EHR systems.
• Ability to maintain a positive attitude with changing conditions.
• Ability to work in a fast-paced department and handle multiple tasks, work with interruptions, and deal effectively with confidential information.
• Seeks out available resources to resolve problems
• Possess strong verbal and writing communication skills.
• Possess a professional and mature demeanor.
• Ability to work effectively under pressure by prioritizing work activities.
• Ability to function independently as well as the ability to work as part of a team.

RMA Patient Navigator Qualifications:

Education:

• Minimum Required:
  • Minimum 2 years of healthcare experience
  • Certified Nurses aide/Medication aide/or Medical assistant

Experience:

• Previous experience in rural health clinic preferred.
• Triage experience of a least 1 year preferred.

Skills:

• Proven leadership, physician relations and communication skills.

Licensure/Certification:

• Currently CPR certified.

Hazardous Working Conditions: N/A

Environmental Surroundings: Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature, and noise. Examples: patient care providers and laboratory technicians.

Physical Working Conditions: Sitting, stand/walk or lift/handle/carry material or equipment of moderate weight (20 to 50 lbs).

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.