Patient Navigator (Otolaryngology)

MedStar Health; Washington (District of Columbia); On-site; USD 28,000 - 50,000; Full time

Job summary

MedStar Health is seeking a Patient Access Navigator to coordinate patient care and access to services. You will serve as a liaison among the patient, families, and the health care team while providing administrative support to department physicians and staff.

You will guide patients and families through scheduling, pre- and post-procedure steps, advocate for removing barriers to care, and ensure information is accurate and accessible in the patient’s electronic records.

Qualifications

• 1–2 years of experience in a medical clinical office.
• Experience as patient registration associate or Administrative Assistant preferred.
• Strong knowledge of medical terminology.

Responsibilities

• Contributes to department goals and adheres to policies and safety standards.
• Acts as navigator coordinating care with the healthcare team to reach care goals.
• Coordinates appointments including pre-operative, post-operative, and surgical.
• Liaises with patients, families and community resources to remove barriers.
• Manages referral calls to ensure streamlined access to care.
• Provides clerical and admin support to physicians/department staff.
• Schedules procedures and admissions; communicates scheduling details.
• Maintains and uploads patient records in the EMR.

Skills

Interpersonal communication

Customer service

Medical terminology

Organizational skills

Telephone etiquette

Education

Associate's degree

Bachelor's degree

Combination of education/training and experience

Job description

About the Job

General Summary of Position

Responsible for the coordination of patient care and access to services provides materials and serves as a liaison with members of the patient's health care team as well as provides administrative support to the department physicians and staff. Functions as a patient advocate guides patients and families throughout the scheduling pre and post procedure process. These functions are performed in accordance with all applicable laws and regulations and philosophy policies procedures and standards.

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
• Serves as navigator for patient and family members through coordinating and scheduling care with all members of the healthcare team including physicians clinic support staff and other members of the healthcare team to achieve care goals for the patient.
• Coordinates patient's appointments including office specialists testing pre-operative post-operative procedural and/or surgical appointments.
• Functions as a liaison between patients families health care team and community resources. Advocates for identifying and eliminating barriers to care.
• Handles referral calls to ensure streamlined access to care. Ensures patient referral process for specialty services is coordinated anticipating patient and family needs throughout the process.
• Provides clerical and administrative support to physicians/department including answering the telephones relaying messages and transmitting information to the appropriate personnel. Composes and types the correspondence of various clinical and non-clinical documents. Manage physician's calendar and coordinates meetings as needed.
• Schedules procedural and/or surgical cases and admissions for the department. Communicates posting information to physician nurse and administrative staff within the department as appropriate. Communicates scheduling information including information regarding surgical and/or procedure schedule MedStar Health facilities policies and instructions to patients and families.
• Obtains and uploads into the electronic medical records all previous medical records relevant to patient care including all surgical records radiology and imaging reports and disks pathology cultures and lab work etc.
• Communicates referral requirements patient's financial responsibility and other pre-visit information as appropriate including necessary procedures/examination preparations e.g. NPO after midnight according to departmental policies and procedures.
• Appropriately and accurately scans and indexes documents using correct naming conventions into patient EHR.
• Provides support services to patients and medical staff.
• Participates in meetings and on committees and represents the department and hospital in community outreach efforts.
• Participates in multi-disciplinary quality and service improvement teams.

Minimal Qualifications

Education

• Associate's degree required
• Bachelor's degree preferred
• CONSIDERATION WILL BE GIVEN TO AN APPROPRIATE COMBINATION OF EDUCATION/TRAINING AND EXPERIENCE required

Experience

• 1-2 years Experience in a medical clinical office is and previous experience as a patient registration associate or Administrative Assistant preferred

Licenses and Certifications

• No special certification registration or licensure required

Knowledge Skills and Abilities

• Excellent interpersonal communication and customer service skills and good telephone etiquette.
• Knowledge of medical terminology.
• Effective oral and written communication skills.
• Ability to perform in a high-pressure environment.
• Ability to organize and prioritize work.
• Ability to deal effectively and professionally with a variety of different individuals.

This position has a hiring range of

USD $20.57 - USD $36.27 /Hr.