Virtual Medical Assistant (Customer Navigation)

75 HonorHealth Medical Group; United States; On-site; USD 36,000 - 62,000; Full time

Benefits offered by this job

Certification exam reimbursement

Job summary

HonorHealth is seeking a Medical Office Support role in Deer Valley area, Phoenix, AZ. The position supports providers and staff by triaging requests, gathering patient history, and assisting with telehealth and scheduling.

The role requires a High School Diploma or GED and completion of a Medical Assistant program, plus 1 year of medical office experience (3 years for advanced tasks). BLS certification and CMA/CCMA/RMA preferred; certification exam costs are reimbursed.

Qualifications

• High School Diploma or GED required; completion of an accredited Medical Assistant training program.
• 1 year of experience in a medical office setting; 3 years including history gathering, medication refills, test result communication, and patient education.

Responsibilities

• Acts as liaison between providers, facilities, pharmacies, insurance plans, support staff, patients, and others.
• Triages and responds to inbound requests via multiple channels (phone, electronic messages).
• Assists with virtual care activities such as gathering medical history and medication refills under provider direction.
• Prepares patients and charts for telehealth encounters and outpatient registrations; schedules appointments and referrals.
• Supports patient portal administration and authorizes services, equipment, and medications as needed.

Skills

Medical history gathering

Patient education

Appointment scheduling

Triage inbound requests

Education

High School Diploma or GED

Medical Assistant training program

Job description

Primary City/State: Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027 Category: Healthcare Support Shift: Day Varied Hours M-F 7am - 5:30pm

Responsibilities

Serves as a liaison between providers, facilities, pharmacies, insurance plans, support staff, patients, and others. Receives, triages, and responds to inbound requests via multiple channels including, but not limited to, phone calls and electronic messages. Under the direction of a provider, assists with virtual care activities such as gathering/documenting medical history, medication refills, test result communication, patient education, etc. Also assists with provider schedule maintenance, preparing patients and charts for telehealth encounters, outpatient registration, appointment scheduling, referrals to a specialist, patient portal administration, and authorization of services, equipment, and medications. Reports to Manager of Operations for administrative duties and to a licensed provider for clinical and patient care responsibilities. Demonstrates the knowledge and skills needed to provide appropriate care in accordance with organizational policies, government regulations, and best practices. Identifies and meets the needs of all customers while performing in a manner consistent with the organization's core values of innovation, collaboration, accountability, respect, and empathy.

ESSENTIAL FUNCTIONS

Receives, triages, and responds to inbound requests from providers, facilities, pharmacies, insurance plans, support staff, patients, and others via multiple channels including, but not limited to, inbound calls and electronic messages regarding patient care. Follows up on inbound requests with outbound communication to providers, facilities, pharmacies, insurance plans, support staff, patients, and others via multiple channels including, but not limited to, outbound calls and electronic messages regarding patient care. Under the direction of a provider, assists with virtual care activities such as gathering/documenting medical history, medication refills, test result communication, patient education, etc. Assists with provider schedule maintenance, preparing patients and charts for telehealth encounters, outpatient registration, appointment scheduling, referrals to a specialist, patient portal administration, and authorization of services, equipment, and medications. Performs other duties as assigned.

EDUCATION

High School Diploma or GED Required Other / Certificate Graduation certificate from an accredited Medical Assistant training program.

REQUIRED EXPERIENCE

• 1 year experience in a medical office setting.
• 3 years experience in a medical office setting, including experience gathering medical history, medication refills, test result communication, patient education.

LICENSE AND CERTIFICATIONS

Basic Life Support (BLS) - Certification Required and Medical Assisting Diploma/Certificate or passed exam - Medical Assisting Diploma/Certificate or passed exam Required Completion of an approved training program OR completion of an unapproved training program and successfully passes the medical assistant examination administered by a certifying organization accredited by either the National Commission for Certifying Agencies or the American National Standards Institute as described by the Arizona Administrative Code (Chapter 16 – Arizona Medical Board - R4-16-401 and R4-16-101) Required Certified Medical Assistant (CMA) - Certification Preferred or Certified Clinical Medical Assistant (CCMA) - Certification Preferred or Registered Medical Assistant (AMT-RMA) - Certification **HonorHealth will reimburse the cost of the successful completion of the certification exam. If you do not receive your certification within the assigned period, you will no longer meet the minimum qualification of the position and will be terminated.

PREFERRED

We're all in for your career. Expert care from experts who care. At HonorHealth, you’ll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication. We’re delivering a healthcare experience that simply feels better through:

• Nine acute-care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff

Since 1927, we’ve been focused on doing what matters most — caring for people and communities across the greater Phoenix area. From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago. Come join us and go all in for your career.